Poor service

RCE electrical Strand came out to install a new gate motor in Feb 2025. Due to the poor quality of workmanship, the motor failed and no longer operates. We tried for 3 months to get them out to assess the problem but to no avail. The owner did not honour the agreed upon appointment with us. We requested that our deposit be returned to us, but they refused. We have taken legal action against the company and owner and informed our insurance company of this matter.