Code of Conduct Fernel Park

It is now 07:28 on Christmas morning and the tenants above us are making such a noise we cannot continue sleeping, we have been awake since 06:15, awakened by screaming and loud music, we have contacted security (Echo-1) twice and still no action has been taken. We have voiced our issues concerning the same tenants numerous times and still nothing has been done about the situation by the agents. The Fernel Park complex is not one I would recommend staying in as the rules that have been put in place are not being adhered to or enforced.