Extremely bad service

We bought a RCT laptop on takealot “RCT 14.1" Celeron N3350 Notebook - 64GB eMMC | 4GB RAM | WIN10PRO” but RCT customer service is extremely bad. The laptop was shipped with a password enabled and we contacted them numerous times for help with no luck. They never delivered the password, the laptop in now nothing more than a paperweight. Do not support bad service.