The adventures of Frikkie the ****roach

If i could give minus one star, that would be a compliment.

Zero customer service from management at all.

Lets start from the beginning. Harties suffered from some sort of cable theft at 2am Thursday morning the 20th March 2025 (we only learned this after the fact).

We left JHB for Reunion Vacations around 5pm and arrived at 6:30ish pm. To our lovely surprise we rocked up to no power being told its loadshedding, fair enough thats part of South African life, so we checked in and went out for dinner and returned plus minus 3 hours later to a dark house again. Cool, maybe loadshedding "is bietjie lank".We quickly went to the office to ask how long will loadshedding be on for, and we got told that it is a power outage.Very frustrated with no power possibility that night, we went back to the room, i then found out via Facebook that the power will only be restored the following day. (Funny how one moment its Loadshedding and the next its power outage, only to find out later that same noght that Harties had been without power since 2am that morning)

We placed our orders for breakfast before we left for dinner as per the staff's instructions, we woke up the next morning to find a ****roach in our bed. After naming him Frikkie and getting him out of the room, we went and sat down at the table for breakfast around 8:30 to the sight of no staff at all. Our food eventually arrived which was cold, obviously made first thing in the morning and left out till we rocked up for breakfast. I asked for coffe before our food came, we got said coffee, very rudely might i add, 30mins after our food arrived.

After a refreshing cold breakfast, We went out for the day, hoping that the power would be back by the time we return, fast track to probably 1-2pm, still no power. Neeeee now its cable theft and no longer loadshedding and eskom is fixing it, so we have to sit in the room and hope that our pet ****roach returns to play with us as we had no other form of entertainment. I then went and complained at the office cause this has now almost been 24h of no power, our phones, iPads and laptops are dying and i mean you clearly state "backup power" and you can see the solar panels on the roof, so what gives?

I asked what's going on, is there any feedback on the power being restored, the only response is "we don't know" while the reception area (house one) has a tv on, all lights on, clearly on backup power.

We went and demanded to speak to the manager, we were directed to the number on the brochure, phoned 5 times with no answer. After telling the staff we want our deposit back, we will be checking out early, went back to the room to pack, while packing the power comes back on, only for an hour after which we were left back in the dark. After that we went and demanded our deposit back, the staff did a room inspection "in the dark i might add we packed the car and left.

We requested a refund with the manager via WhatsApp, obviously explaining why we feel the need for a refund even though no refunds are clearly stated. The suggestion from the manager was that we come back another weekend cause a refund will not be possible. Now please tell me, why would we wanna go back to cold breakfast, rude staff and the possibility of no backup power in the case of loadshedding. The only reasonable explanation for our return would be to check up on poor old Frikkie whom we had left behind.

Please keep an eye out for my Fiancé's full indepth review as she directly dealt with the manager of this fine establishment. (My review is purely a summary of our 24hr long weekend getaway)

Yours truly Frikkie's Adoptive Father

I would just like to add that i know its not their fault for harties power being off, but notice would have been nice, even for us to make sure our powerbanks are fully charges etc or to reschedule. And good customer service could ensure future bookings, but sorry neh, dont think so after this review.