I want my money back to my card

I have a problem with Rea vaya They new system is Robin us .on Tuesday the 8 take bus as usual but when I got at station I find that there is no power the bus that I was using is T 1 and there is no machine that we tap out.i ended charge penalty that was no fair because it's not my fault that there is no power at the station.they need to install machine inside the T1 and T3 that we can tap in and out in the bus.and they said if you change penalty unfair they will reverse the money buy mine not in my account.secondly they force us to tap out even there is no power at station when we get off from the bus.please the must install tapping machine in T1andT3 because we suffering.i like the new system but their penalty is not fair for us.