Red crosses bad service !

Today the 9th September was my baby's appointment she's only 2 years old , this place is so unorganized really , she got this date for her adenoids to be removed , they never wrote her name on the list but got a date for this day how unprofessional are these people whose serving our country be helping us and our children , the doctor spoke to me and were so rude , told me I should or can go complain wherever I feel , what type of ****en person does that , we are sitting since 6am and its almost 12pm . They need to get these people proper managers and people that sits in higher positions to make this place a better place for the kids .