Untrusted and Potential scammer

Official Letter of Complaint and Call to Response

On behalf of the attendees of the Red Sea jol , I am writing to express our strong dissatisfaction, poor customer Service and fraud action against the below company:

Red Sea Jol PTY Ltd, Company Registration: 2********107 No Vat No: 0************76 and 0************36 Director: Zidane Mohamed Kamal Passport No: ******** Tax No: 9********8 Address: 236 Rondebult RD, Libradene, Boksburg, 1459

On the 02 February 2022 a tour was advertised by the Red Sea Jol (Pty) Ltd with Bobby van Jaarsveld and Juan Du Plessis. The Red Sea Jol (Pty) Ltd has been a tour operator in the Red area for over 8 years and believed to be a “Top Quality Tour Operator / Tour Agency” based on its Facebook history and reviews posted by its clients. This can be seen on its Facebook page: https://www.facebook.com/redseajol/ and website: http://redseajol.co.za/

I, including another 31 people were supposed to leave 19 August 2022 to the Red Sea booked through Red Sea Jol (Pty) Ltd which subsequently did not happen. We have further received no formal communication or have any recourse from/to the Red Sea Jol as to how and when we would receive a refund or alternative dates for the trip proposed.

I can provided a summary of information and facts for reference if required.

We kindly request that our voice be heard, and some action taken to intervene for the 31 people who paid their money over to the Red Sea Jol can be refunded or compensated.

In our opinion we would not recommend this company for any trips advertised on Facebook or other platforms.