Reddys Auto - Krugersdorp - It's a NO from me!

I am writing to express my deep dissatisfaction with the service and conduct of Reddy’s Auto in Krugersdorp.

On 30/10/2024, I purchased a vehicle from Reddy’s Auto, which was delivered on 31/10/2024. I drove the vehicle for about 20 minutes on the day of delivery, and it broke down. Since 04/11/2024, the vehicle has been back in their possession, yet no satisfactory progress has been made. After exercising significant patience and following up repeatedly, I decided to terminate the transaction due to the recurring delays, lack of communication, and unresolved issues with the vehicle.

To date, I have not received a satisfactory response or resolution. The last communication I received was on 25/11/2024, when I was informed that their lawyer would get in touch with me after I requested a full refund of all monies spent. However, no contact has been made, leaving me frustrated and without any clarity.

Additionally, on 14/11/2024, I was informed that R14,000.00 had already been spent on repairs. However, no detailed explanation was provided regarding the nature of the issues or why these repairs were necessary. This lack of transparency, combined with the poor quality of the vehicle and service, raises serious concerns about the vehicle's compliance with acceptable standards as outlined in the Consumer Protection Act (CPA), even though the vehicle was sold as voetstoots.

I am deeply disappointed by the unprofessional handling of this matter and urge Reddy’s Auto to take immediate responsibility by refunding all amounts spent. Until this is resolved, I cannot recommend this dealership to anyone.

I hope this review serves as a warning to others and prompts the dealership to improve its service and accountability.