Extremely poor service

I want to share my alarming experience with Red Transport Company (Pty) Ltd., owned/managed by Francois Briers / Francois Briersredtruck 083 270 4646, to warn others about potential issues with their services.

**Warning: Potential **** Alert**

I recently hired Red Transport to move my furniture, and it was a frustrating ordeal from the start. Initially, I struggled to get in touch with them as they were unresponsive to calls. After finally reaching them, we arranged for the transport of our items. Upon delivery, we received 51 items; however, upon inspection, I discovered that several boxes belonging to other customers were mixed in with mine, and my air-conditioning unit valued at R7,000 was missing.

When I reported the missing item, Mr. Briers claimed he would investigate but then deflected responsibility by telling me to contact the truck drivers directly. After speaking with the staff, who couldn’t recall all the items transported (which is understandable given their workload), I contacted Mr. Briers again. This time, his tone became aggressive. Despite having purchased their insurance option, he threatened to report me to the insurance companies instead of assisting with my claim.

Ultimately, I requested a refund of my insurance premium of R350, which he refused and continued to threaten me. I had read mixed reviews about Red Transport before hiring them—some positive and some negative—but I chose them based on their competitive pricing. Now, I deeply regret that decision.

Currently, I am left with three boxes of other people's belongings that I have reported to Mr. Briers, who has shown no concern for the matter. The experience has been distressing and unprofessional.

**Conclusion: Avoid Red Transport Company**

I strongly advise anyone considering using Red Transport Company (Pty) Ltd. to think twice. My experience has been nothing short of a nightmare, and I believe no one should have to endure such treatment when seeking transportation services. Please share this warning to help others avoid similar issues.