Ghosted - NO Reply on any communication

As much as it pains me to write this review, something has to be done to get any form of reaction from this company.

I love Ree Collective and have purchased many of their backpacks from Checkers in the past, however over December I purchased one directly through their online store. The delivery was delayed due to their holiday closure (which wasn't indicated online on their mobile site), but I was fine with it after getting an automated reply that they are closed until the 15th of January. I however found the same backpack at another Checkers store over the holidays and sent them several emails to please cancel my order and not send the backpack as I no longer needed it and it was time sensitive. NO REPLY to this day!

The backpack was in fact sent, and I have sent numerous emails to return it to both email addresses provided on their website with absolutely no feedback. I have sent messages on their social media platforms and noticed other customers complaining about the same problem in the comments.

As a mom myself, I totally get that life happens. But not communicating anything to customers who have been waiting since mid December for a response is unacceptable. I am sitting with a bag, still in the courier packaging, that I no longer need, and my return window according to their returns policy is closing.

Small businesses in SA mean so much to us as moms, and it is not fun having to write reviews like these, but customer service is super important, whether you are a small business or a national chain. I truly hope that this matter can be resolved quickly.