Bad service

Refinery: Your order RF114036 is on the way! Ordered and paid 02 January 2026. Your order has shipped! Hi Monica, We've got some good news! All of the items from your order # RF114036 have now been shipped and will be with you in no time. The tracking number for these items is 8023263565. Use the link below to see the status of your shipment: Good Day Monica I trust you're well. We sincerely apologize for the inconvenience caused and understand your concern regarding the whereabouts of your parcel. Please accept our apologies for the delay and the frustration this may have caused.

Kindly note that we have escalated your query to the relevant department for further investigation. Our team is currently following up with the courier to obtain an update, and we will provide you with feedback as soon as possible.

Thank you for your patience and understanding. Please be assured that we are doing our best to resolve this matter promptly.

Kind Regards, Refinery Customer Care Nqobile Dlamin Good Day I trust you're well. Kindly note that the order was handed over to Aramex. Tracking number: JDD3000106549 The tracking information has not yet been processed or updated by Aramex, so the shipment cannot be located in their online tracking system at this time. Thank you. Kind Regards, Refinery Customer Care Nqobile Dlamin Sent on the 10/01/2026 Good Day Monica I trust you're well. We sincerely apologise for the frustration and inconvenience caused by the delay in receiving your parcel. We understand how unacceptable it is to wait more than two weeks for an order, and we truly regret this experience.

Please be assured that your concern has been escalated for further assistance with our relevant department and courier to urgently investigate the whereabouts of your parcel. We are actively following up and will provide you with feedback as soon as it becomes available.

Thank you for your patience and understanding while we work to resolve this matter as quickly as possible.

Kind Regards, Refinery Customer Care Nqobile Dlamin sent on the 14/01/2026 Good Day Monica I trust you're well. Kindly note I have escalated to the courier to advise on delivery ETA. We do apologize for the inconvenience caused. Kindly note I have escalated to the courier to advise on delivery ETA. Thank you. Kind Regards, Refinery Customer Care Nqobile Dlamin Good Day Monica I trust you're well. Please accept our sincere apologies for the continued delay in delivering your order and for the frustration this has caused.

We completely understand your concerns regarding the lack of delivery as of today, the 19th, and we regret that this has not met your expectations. Kindly note that this matter has been escalated to our courier partner and internal team for urgent resolution.

We are actively following up and will provide you with feedback as soon as we receive an update. Thank you for your patience and for bringing this matter to our attention.

Once again, we sincerely apologise for the inconvenience caused.

Kind Regards, Refinery Customer Care Nqobile Dlamin 0097913e-c2ec-4f09-9399-7f425261cfaf.png From: Monica Joubert <monica@kalaharikaste.co.za> Sent: 19 January 2026 10:01 Subject: Re: Feedback [#CSA0012D2O] [MAI30IF] good day, Today is the 19th. Still no delivery of package. I think I must contact Helopeter and tell them what kind of service this is and also the courier I going to put on hello peter.

Monica Joubert

--- This is Refinery Stores. Feedbak from Aramax please provide aramex tracking number That is all I have from Refinary store. JDD3000106549 When was the JDD number sent to you because it doesnt track on the system

it needs to be13 digits long

that doesnt help

the number is to short it does not exist

That is what the mailed me

please ask them to resend you the correct tracking number as this one is invalid

Where is my parcel