MJ
Monica J
Active since Sep 2019
15
Reviews
0
Industries
Reviews
15 reviews3 months ago
Bad service
Refinery: Your order RF114036 is on the way! Ordered and paid 02 January 2026. Your order has shipped! Hi Monica, We've got some good news! All of the items from your order # RF114036 have now been shipped and will be with you in no time. The tracking number for these items is 8023263565. Use the link below to see the status of your shipment: Good Day Monica I trust you're well. We sincerely apologize for the inconvenience caused and understand your concern regarding the whereabouts of your parcel. Please accept our apologies for the delay and the frustration this may have caused. Kindly note that we have escalated your query to the relevant department for further investigation. Our team is currently following up with the courier to obtain an update, and we will provide you with feedback as soon as possible. Thank you for your patience and understanding. Please be assured that we are doing our best to resolve this matter promptly. Kind Regards, Refinery Customer Care Nqobile Dlamin Good Day I trust you're well. Kindly note that the order was handed over to Aramex. Tracking number: JDD3000106549 The tracking information has not yet been processed or updated by Aramex, so the shipment cannot be located in their online tracking system at this time. Thank you. Kind Regards, Refinery Customer Care Nqobile Dlamin Sent on the 10/01/2026 Good Day Monica I trust you're well. We sincerely apologise for the frustration and inconvenience caused by the delay in receiving your parcel. We understand how unacceptable it is to wait more than two weeks for an order, and we truly regret this experience. Please be assured that your concern has been escalated for further assistance with our relevant department and courier to urgently investigate the whereabouts of your parcel. We are actively following up and will provide you with feedback as soon as it becomes available. Thank you for your patience and understanding while we work to resolve this matter as quickly as possible. Kind Regards, Refinery Customer Care Nqobile Dlamin sent on the 14/01/2026 Good Day Monica I trust you're well. Kindly note I have escalated to the courier to advise on delivery ETA. We do apologize for the inconvenience caused. Kindly note I have escalated to the courier to advise on delivery ETA. Thank you. Kind Regards, Refinery Customer Care Nqobile Dlamin Good Day Monica I trust you're well. Please accept our sincere apologies for the continued delay in delivering your order and for the frustration this has caused. We completely understand your concerns regarding the lack of delivery as of today, the 19th, and we regret that this has not met your expectations. Kindly note that this matter has been escalated to our courier partner and internal team for urgent resolution. We are actively following up and will provide you with feedback as soon as we receive an update. Thank you for your patience and for bringing this matter to our attention. Once again, we sincerely apologise for the inconvenience caused. Kind Regards, Refinery Customer Care Nqobile Dlamin 0097913e-c2ec-4f09-9399-7f425261cfaf.png From: Monica Joubert <monica@kalaharikaste.co.za> Sent: 19 January 2026 10:01 Subject: Re: Feedback [#CSA0012D2O] [MAI30IF] good day, Today is the 19th. Still no delivery of package. I think I must contact Helopeter and tell them what kind of service this is and also the courier I going to put on hello peter. Monica Joubert --- This is Refinery Stores. Feedbak from Aramax please provide aramex tracking number That is all I have from Refinary store. JDD3000106549 When was the JDD number sent to you because it doesnt track on the system it needs to be13 digits long that doesnt help the number is to short it does not exist That is what the mailed me please ask them to resend you the correct tracking number as this one is invalid Where is my parcel
0 replies
3 months ago
Bad service
I bought from Refinery on the 01/01/2026. They uses Aramex courier to deliver their packages. Good Day I trust you're well. Kindly note that the order was handed over to Aramex. Tracking number: JDD3000106549 The tracking information has not yet been processed or updated by Aramex, so the shipment cannot be located in their online tracking system at this time. Thank you. Kind Regards, Refinery Customer Care Nqobile Dlamin Till today I have not received my parcel.
0 replies
3 months ago
Bad service
I bought online on the 01/01/2026 at Refinery online. Today is the 19/01/26 and still I have not yet received my package. I sent emails regarding this matter. This is their reply. Good Day Monica I trust you're well. Kindly note I have escalated to the courier to advise on delivery ETA. We do apologize for the inconvenience caused. Kindly note I have escalated to the courier to advise on delivery ETA. Thank you. Kind Regards, Refinery Customer Care Nqobile Dlamin
0 replies
7 months ago
Bad service
My son order a vacuum pump on the 10.09.2025 at Kuruman branch. He paid R2810.00 and the sales person said it would be at the branch the Friday, 12.09.2025. We drove all the way from Kathu to Kuruman in Saturday to pick it up. When we got there they said that the courier did not pick it up. I phoned the branch this morning and they said they sorry but head office did not dispatched is. I phoned head office and they said order was only placed on Thursday from the branch and will only be dispatched today. Kuruman denies every thing and head office also just say sorry it is not their problem its is the branch. My time, my petrol and my work had to stand still because of this. No nobody has an answer for me. This is unexceptable. Worst service.
53 replies
8 months ago
OK Furniture Kathu. Rude a d unqualified staff
OK Furniture Kathu. They approved my son-in-law’s application. When he went to pay deposit they said they not ready with papers he must come back later. He went back later only to tell him again they will not help him now because the manager is on launch and they are not going to disturb the manager. He must come back tomorrow. Yesterday no one would help him. He had to walk after the one salesperson for help. I worked more than 5 years for the JD Group years ago and in my experience as the top sales person for Joshua Doore in George this is unexperienced and rude sales persons. Where is the credit manager that is suppose to help when the manager is on launch.
0 replies
13 months ago
Struggle to get original natis document
Late estate vechile paid up. We requested he natis document and paid the courier. All supporting documents were sent. AVAF have to go and learn from Wesbank. We requested online our natis docs, the next morning it was delivered at our office as requested. Ref nr C-49684466
106 replies
28 months ago
Worst experience cell c
This is the worst company every. Since Oct ‘23 I am struggling to upgrade my business acc. At the end I cancelled the contract to a prepaid. Still struggling with Cell C. Every email, every phone call still nothing is being done. If you phone they tell you to go and rica the sim. Then they tell you you must phone them so the can change the status from deactivation to active. When you phone the same story, go to the branch to rica. 300 km from any cell c. W 🤬 f. I am so 😡. I had this nr more than 10 years, business nr and losing clients because of the f..king story with cell c. Not even the head of cell c can sort this out because they do not care. I am so fed up. F..king worst company every. Every upgrade their was problem with upgrading. Now this. Please stay away from this company. I will never recommend cell c ever to anyone.
128 replies
30 months ago
Worst Upgrade company
On the 30.10.2023 I wrote a letter in requesting upgrade on my business account on my cellphone. I have phoned 2 times asking what is happening. No one calls me back. This is their email: Dear Valued Business Exclusive Customer, Thank you for contacting the Cell C Business Exclusive Desk. We have received your email and one of our consultants will be attending to it within 24 hours. For immediate assistance, the Business Exclusive Desk is open for your convenience, so please give us a call on 084 194 4000, where we look forward to assisting you. Thank you and regards, Business Exclusive Cell C Business Exclusive www.cellc.co.za This is the poorest and worst company to do a upgrade. Everytime I want to upgrade the same old story. You have to phone after them several times. You can not do an upgrade just by phoning them, because its a business account you have to write a letter requesting an upgrade and the this is the service you get from them.
387 replies
33 months ago
Bad service
I bought from the online site 2/ riana ribbed jeans on the 3/3/2023. I have paid on the 3/3/2023. Till now I have not received my jeans and it has been released. I have contact several time Jeanine and now replay. This is bad service.
0 replies
33 months ago
Bad service
We have bought a GS 1200 BMW bike from them last year, I have not received all the papers for the bike, and cannot change ownership of the bike. I have asked several time for the papers and still no answer about it, they do not come back to us about it and also do not want to give the number of the previously owner. Why must we asked for papers, it is their work to give all the paperwork with selling of bike. We paid in full.
60 replies
Review Distribution
5 Star
1 (6.666666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
14 (93.33333333333333%)