Urgent Concern Regarding Lack of Communication and Student Support

It has now been over three months since my niece submitted her request to cancel her studies, yet she has received no formal communication or resolution from your institution. This prolonged silence is unacceptable and raises serious concerns about the effectiveness of your customer service and student support systems.

The absence of a direct communication channel, coupled with staff who appear inadequately trained in ethical engagement, reflects poorly on an institution that positions itself as an international provider of higher education. Such practices are not only unprofessional but also *********, leaving students and families without clarity or recourse.

I urge your institution to address this matter with immediate priority. Continued failure to respond will compel me to escalate the issue publicly and through the appropriate regulatory authorities. The Department of Higher Education should also be reviewing its vetting standards for online institutions to ensure that students are protected from such experiences.