Was the CEO or product developerg of Reggies proud?

My daughter (8years) bought a pottery clay kit (R300) with her own money today at toys R us. This kit does not work the way it shows on all the pictures. It turns very slow and sometime doesn't turn at all. We bought the right batteries. Witch also costs us money. She was so exited but very disappointed with this product. I would like to know if the CEO or product developer was proud of this product when they "launched" it. I'm so sad for all the kids who got this for instance for their birthday. I can't take it back because store policies states that it must be unopened.