Poor Care

I cannot recommend Groenkloof Step Down to anyone seeking safe and attentive care for a loved one.

When my mother was admitted, she appeared stable. However, by Saturday her stomach had become visibly and severely swollen. I immediately requested that a Doctor assess her. I was told there was a doctor on site, yet no examination was performed and we were informed that nothing would be done until Monday.

By Tuesday, her condition had deteriorated so badly that she had to be rushed back to hospital. The fluids they had been pumping into her PEG tube gave off a terrible smell, indicating leakage — something the Doctors and Mediclinic were already aware of before her transfer, yet she was still admitted to Groenkloof Step Down under these circumstances.

Tragically, my mother passed away three weeks later.

I believe the lack of urgent medical response, the failure to act when clear warning signs were present, and the overall neglect significantly contributed to her decline. My family and I feel devastated by this experience and would urge others to think very carefully before entrusting this facility with the care of their loved ones.