An experience FAR from "relaxinn"

<p>I made a reservation at the above guesthouse for one night via Booking.com on the 29th November 2016. Considering I entered payment information, I assumed that money would be deducted. When I realised I still haven't been charged, I contacted the guesthouse directly to confirm.  </p> <p>The first time I contacted them, I was told to call back the next day because the office is closed. It was a Saturday, around midday so I can't understand why they would close before people could check in?</p> <p>I sent an email to them via their website to query this. The next morning, Natasha called me and asked that I send through all the confirmations from Booking.com because this unit is not available as it was booked and paid for by someone else "months ago".  I emailed her all this information, with screenshots showing that the unit is still available on their site as well as on Booking.com. </p> <p>A week went by and I still haven't received any feedback on this. I called them today (12 Dec) to query this. When calling any establishment, I expect that the phone would be answered by identifying the establishment then yourself, I got a curt and very high-pitched "Hello". The woman I spoke to is extremely rude, has no empathy with which to relate to customers and has absolutely no telephone etiquette.  She spoke to someone else while I was still on the line. One person she spoke to was helping her look for my information, the other person was leaving early for the day because they're so tired and apparently, she can relate. </p> <p>She was busy chatting to those people while I'm trying to get her attention. When she finally got back to me, I instructed her to cancel everything because i don't think I can deal with people like this. Before I can ask for a manager or the owner, she just said, "Okay fine! Bye!" and hung up on me.</p> <p>If this is the process just to BOOK a room, what on earth would happen once I'm actually there???</p> <p>Usually pre-sale service is through the roof for all businesses becuase they want your money. Apparently the Relax Inn don't need any new customers as they clearly don't want my business, or that of anyone I know.  Let me help them with this.</p> <p>The Relax Inn has the most appalling service for a guesthouse/B&B and no one should ever book at this place because you will be ignored, sidelined and given horrible service because they don't want your business. Don't ever use this place!</p>