Relax spa Protea fire & ice hotel new church st

Returning customer to relax spa at New church st. Initially i could not get through when i called. The line rang a couple times, then disconnected. I tried three times with the number given on the voucher and checked it was correct on the website. I even checked I had airtime, but the calls just dropped. I decided to call the hotel and only then got transferred to the spa. The person who answered gave me a cell number to use for the spa instead. I was asked to whatsapp all my contact details, the booking time and date and send the voucher pdf via whatsapp. I booked with a voucher for a 60min massage, 30min facial, 15min head massage and 15min foot massage from hyperli. It included a welcome tea. Overall the experience was pleasant. I was greeted by Unathi at the desk on arrival who was friendly, welcoming and efficient. I had already booked and confirmed my voucher via whatsapp so I just had to wait for the the****** to collect me. My treatment the****** was the lovely Liso, who was sweet and professional and looked after me very well. The tea 'ceremony' was just a small cup of tea while sitting on a chais, which is a nice way to settle and start relaxing after arriving to the appointment, but after 1min when Liso came to collect me I was 'still' sipping the hot tea and it felt like I was taking too long which made me feel anxious and rushed . The massage was great, but it would have been ideal to have the excess oil wiped off afterwards. There were also many pauses and several times when hands were taken off during the massage, and once for so long I thought the massage was over. The facial was more 10min than 30min and didnt include any face massage or mask. It felt very fast, and started with a double cleanse, even though i did not wear any make up or sunscreen in preparation for the facial, a hurried exfoliation, after which one treatment substance was app****, then immediately washed off and an application of a moisturiser. The head massage was done well and the training was evident, but there was not enough slack and all my hair on both sides of my head was pulled a lot. My hair was also tangled and very knotted afterwards, which was frustrating. I was quickly moved from the room after the treatments to the open space where the mani and pedis are done for the foot massage. This consisted of a fast 'soak' in warm water, light buff and cream application. There was no foot massaging to speak of. I was given a snack tray, which I was not expecting, that consisted of 3 dry crackers, some sad looking g****s and some more tea, but it was nice touch. Of course, there was also some product pushing, which I can't fault and is too be expected at any spa. The piped music was a bit too loud for a relaxing time in my opinion, but the selection was good. If I could change anything, I would suggest giving the guest a bit more time between experiences/treatments, a hot towel for the residual oil after the massage and a towel in the ladies area to actually be able to make use of the shower and available toiletries after the oily body and head massage. I would also add it would be best if the the****** did not bring their phone into the room and use a small desk clock to keep track of the time instead. All in all, I would recommend.