Disappointing service

Good day

On the 14th August I went to view a property with one of your consultants Tevin Barca and the following day early in the morning 15th August I then told him I am interested in the property because he did not mention anything about a back up offer or a pending offer. His communication skills were poor because I has to chase after him to even get the OTP which I finally received on Tuesday the 18th. I then applied for a bond grant through Absa on Thursday the 20th. On the 25th I received a partial bond grant and I informed Tevin about this. On the 26th I called to also inform him that an evaluator will be in contact with him. My bank also told me theres a backlog on their side due to the current Pandemic we are facing. Tevin was so vague about all this as if he didn’t need the sale or like he didn’t want me to have this property. I even called his office on the 17th and asked to speak to the manager because of his lack of cooperation.

Today Tevin sends me a message ( didn’t have the audacity to call me to explain either) that unfortunately I have lost the offer to someone because their bond has been approved and only today he tells me about the Competing offer clause. The OTP he sent through was not even clear as he took pictures with his phone ( his treatment was unacceptable) and he did not have it in him to clarify the Competing offer clause nor inform me that theres a Competing offer on the table though I was in contact with him during this week. He didn’t even try and encourage me to push the matter with my bank.

How is it my fault that my bank has a backlog? I was not even given a time frame on the expiry date of the OTP

Im really extremely disappointed with all this and shattered too because why was an offer accepted whereby I have already signed an OTP and sent it through to my bank.

Please assist in resolving this matter because I believe I was unfairly treated because something doesn’t add up here.

I have proof on my phone of the messages, number of outgoin calls to the agent