Remote Metering Solutions (RMS)
1.2|497 reviews
LR
Linda R
1 reviews | Active since Member
11 Nov 2025, 16:41
RMS
We are suffering with this company. R250 electricity doesn’t even last for a week, but I’m staying alone and my gyser is off most of the time, even scared to use Dishwasher and washing machine🥴🥴🥴🥴🥴🥴
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Replies (53)Remote Metering Solutions (RMS)'s replyOfficial
18 Nov 2025, 07:55 Dear Linda,
Thank you for sharing your concerns. We understand the stress that unexpected utility costs can cause, especially when you are trying to manage your consumption carefully.
Our preliminary assessment shows the following:
You are also welcome to email us your details at feedback@ismrt.net so that we can assist you sooner.
Thank you for sharing your concerns. We understand the stress that unexpected utility costs can cause, especially when you are trying to manage your consumption carefully.
Our preliminary assessment shows the following:
- Your account is topping up only once the smrt!Wallet balance goes into a negative position, which triggers an automatic disconnection.
- Your water consumption is unusually high, which may indicate a potential leak on-site.
- Your smrt!Wallet balance covers electricity, water, and treated water, not electricity alone. The concern about switching appliances off suggests that there may be a misunderstanding about how the combined charges work.
You are also welcome to email us your details at feedback@ismrt.net so that we can assist you sooner.
Best regards,
Remote Metering Solutions (RMS)'s reply18 Nov 2025, 07:55
Official
Dear Linda,
Thank you for sharing your concerns. We understand the stress that unexpected utility costs can cause, especially when you are trying to manage your consumption carefully.
Our preliminary assessment shows the following:
You are also welcome to email us your details at feedback@ismrt.net so that we can assist you sooner.
Thank you for sharing your concerns. We understand the stress that unexpected utility costs can cause, especially when you are trying to manage your consumption carefully.
Our preliminary assessment shows the following:
- Your account is topping up only once the smrt!Wallet balance goes into a negative position, which triggers an automatic disconnection.
- Your water consumption is unusually high, which may indicate a potential leak on-site.
- Your smrt!Wallet balance covers electricity, water, and treated water, not electricity alone. The concern about switching appliances off suggests that there may be a misunderstanding about how the combined charges work.
You are also welcome to email us your details at feedback@ismrt.net so that we can assist you sooner.
Best regards,