Adamant Management

I booked a Dermapen treatment at Renaissance Day Spa.The consultant, Regina lifted the bed suddenly to a seated position without advising me. This shocked my body from a relaxed mood to a sudden movement which caused an injury to my back. I advised the manager Chantell and waited for further feedback from the owner. I called the spa again and the owner Paul returned my call. He was adamant that his staff was not responsible and they denied any responsibility and commented that I caused the injury by myself. The disappointment is that I had to endure the pain from the injury and took antiflammatories to ease the pain. Management took their staff word over my complaint.