Wors Customer Experience

This has been the worst customer service experience I had with any business. I have taken my vehicle in for repairs almost two(2) weeks ago since 17th February 2026, the service advisor Lizelle had **** to me on several occasions about the ETA on my vehicles parts and repairs. This is whilst the vehicle is still under warranty and the repairs and warranty claim has been approved. They have told me I will sit without a vehicle for another for another four(4) weeks as they do not have the part available. I have contact sever entities who have the parts available but Renault Alberton will not do the repairs under warranty if they do not source the part them self.

I was advised after five(5) days I will be provided a loan car and have to pay a deposit. On Friday 27 February 2026 I asked when I can come for the loan vehicle as I need an exact date so I do not needlessly travel l. I was advised by the service advisor Lizelle the loan vehicle will be available today from 02 March 2026. I have arrived at their offices and they have asked me to leave as the loan vehicle does not come from them, none of which was indicated in the communication when I enquired. I have been renting a vehicle out of my own pocket as my insurance will not cover a courtesy car due to the vehicle being in warranty and I cancelled the rental on Saturday 28 February 2026 as i believed I would receive a loan car as advised by the services advisor Lizelle. This has made me rethink my purchase of my Renault and I will be trading in my vehicle immediately once it is back in my possession. I will also not be purchasing a Renault as this level of customer service will only continue in future. I will never recommend Renault to any friends, family or acquaintances. I have been a loyal customer to them for years doing all my services through the same people and attending launches of vehicles as well as joining the Renault car club to show my support but this has cost me time money that could have been avoided with proper customer service and communication. All of this can be corroborated through the various emails, recorder calls and whatsapps between myself and this entity. I have handed the matter over to my lawyers as the Consumer Protection Act has been blatantly disregarded. I have also reported them to several professional authorities as well as the ombudsman.