Shocking service!

It is with great disappointment that we write this review. My car was booked for a fitment of a side mirror (glass only). I was advised to get there before 7 am on the 8th of July 2024, to ensure quick service. I was advised that it would take longer if I brought the car later on (Aproximately 2 hours). So I arrived at 06:50 and my car was second in-line. I was offered a drop-off by one of the gentleman working there but decline due to the information given to me regarding the time it would take due to me being early. After two and a half hours I decided to checkup on the progress, all available people at the help desk were busy, so I decided to go and have a look myself, I could see my car was busy idling so I thought it should be done, as I got closer, I could see one of the worker sitting in my car (still idling), after a minute or the another gentleman came up to me and asked if he could help me whilist the guy in the car didn'teven notice me. I asked him what the progress was, only to see for myself that only the inside panel of the car had been removed and nothing else. So I assume that it take more or less 3 hours+ to chage only the glass of the side mirror. If they knew it would take longer than what was communicated, they should've been more transparent.