The worst

My name is lebogang molefi I just recently bought a brand new renault kiger 2023 last year in October 2023 and on the 30 of January 2024 my car just did not want to start it just went off and I couldn't even lock the doors so I called the dealership where I bought my car at which is renault motus Northcliff and I spoke to the lady who i forgot her name but she was kind enough to assist with the getting me the road assistance to come to my place so they came and Jumpstart the car which they did and drove around my area just to see if the car was OK and so they told me that they think the problem was with the battery and just after some few minutes after they had left I tried starting the car again and it was off again so I called the road assistance guys again to come and tow the car to the nearest renault dealership which is princess Onderkers road my car was the from the 30 of January 2024 mind you I'm a first time buy i had no idea that I was supposed to be given a courtesy car so i went on with my life using a taxi, bolt to work and running my errands in the rain sometime with my 1yr 3 months old baby the lady from renault in princess called a day after they towed my car and confirm that the problem was with the battery and she called again a day after or so to tell me that they found another problem with the water bottle that it had changed its shape and the lid could not close properly so it also needs to be replaced so I called renault motus in northcliff where I bought my car and spoke to the guy by the name of Keith i think that his surname is Naidoo if I'm not mistaken and explained the matter to him this guy was so impatient with me instead what he said that there's a possibility that I might have left the car lights on mind you this car alerts me immediately when I switch it off if the lights are still on this guy was so unprofessional and I could feel in it in his voice that he was agitated by me and the reason I spoke to him it because the salesman who sold me the car Duncan Motha was ignoring my calls and whatsapp texts days went by up until it was almost the second week now with me not having my car i call to enquire about my car and the lady told me that they were still waiting for the battery that they ordered as well as the water bottle so here's my concern how can a brand new car have a problem with a battery and the lady also mentioned that apparently i was the 6th driver who they had experienced a problem with the water bottle in these cars but I'm not sure if it was the the same model or not to cut a long story short I eventually got hold of Duncan who claimed that he's been having a problem with his phone and that on Monday I should remind him to make a follow up and definitely by Monday he will have this issue resolved so I called him on Monday and he was grasping at straws and not giving me the answer that I needed until I spoke to Keith again who gave me attitude again and told me that it was not they're responsibility to give me a courtesy car and that it was the responsibility of the people from renault in Princess so I asked him to give me they're number which he did and I spoke to a lady which I don't recall her name and she told me that my car would be ready on Wednesday and that they're still waiting for the battery and I asked her about the water bottle and she said it was replaced and that definitely Wednesday my car would be OK Wednesday nobody calls me mind you this is now the 14 of February2024 Thursday in the afternoon I call again and now this time I spoke to a different lady who told me that the car was ready and I asked her again on purpose about the water bottle being replaced and she told me that no it was never replaced and that's when I got more suspicious I was called by some guy called Brandon they guy said that he was working there and that Duncan had told him about my problem and that he wanted to hear my side of the story and I told him about the battery story and he was surprised as to why it would take the people from renault princess so long to get a battery because apparently they have batteries at their warehouse so that made me more suspicious and not i had also called renault SA and spoke to some guy by the name of kabelo mamaila and related the story to him and when he called me back he told me that the water bottle story did not exist and that it was only the battery issue but when I spoke to Brandon the very same day he told me that they were going to sort the water bottle problem out so now that's when I lost all my faith in that car and I told them that since there's so many stories about the car I don't want it anymore and that they should rather give me another car same model because I'm now suspecting that there's more problems to that car than what they're telling me so i waited and waited to Brandon's call as well as kabelo from renault SA who never called me back so I called Brandon again on Saturday the 17th of Feb 2024 and his response was that he thought that the people from Princess had called me and I reinforced my statement to him again telling him that I don't want the car anymore it's either they give me a new one same model or I cancel the deal and Brandon told me straight that according to his experience I will not win the case should I decide to take legal actions because the battery falls under wear and tear and that they will not give me a new car based on that. I'm really so frustrated at the moment I'm having anxiety and sleepless nights because of this issue and now they called again on the 20th to tell me to come and get my car and I told the lady that I don't want that car since i don't trust anything that has to do with that car and she just told me that I should sort it out with Brandon and get back to her. I feel i was treated badly and unfairly these people have no customer care whatsoever, no work ethics and do not value their clients all they care about is making sales and I regret buying my car from this dealerships just because I'm a woman and a first time buyer I feel they took advantage of that and now it's month end the people who are financing my car, the insurance company and the tracker people are going to debit I really don't think that it's fair to be paying for something that I never used. Imagine I've been traveling using public transport with a child in the rain and during the night after work I get home very late i had the worst and horrible experience from renault northcliff and renault princess and imagine as a first time buyer I'm really traumatized if only I knew I'm really and honestly disappointed!!!! I'm actually livid this is not how you treat a paying customer!!