Agency taking an advatage

I moved into one their apartment with my husband and my 3 year old on the 26/03/2020. We found so many faults and some faults we were told they fix the ones that were visible before we moved in. Only after we moved in we were told the maintainance people are not working due the lockdown.

Apart from the other faults there, we had a leaking toilet that caused a smell in the shower room and was sealed but the other part of the toilet that's still leaking was ignored.

The mold stench that's causing my done and I to have a continuous cough every night and my sinus reacts. I always wake up with a headache and painful eyes.

I have communicated with the agent, manager and the maintainance guy and not even one of them can give a solution to the mold stench. Current we on medication that we cannot afford, we been asking relatives to assist us with money.

There's an apartment in the same complex that Only Realty is managing and it's vacant. We requested to be moved there while they fix the faults, but we were declined. We even requested to cancel our contract if they don't allow us to transfer the other unit without being charged the panalty fee because of their negligence and inconvenience, but they ignored that part of the letter.

Our health is at risk we feel that the agence don't care, as long as their business regarding the rental goes on.

The agency sent through maintainance people that did not solve the major issue that is the mold stench but instead we were disrespected (the one maintainance guy rinsed the outside toilet pipe in the kitchen sink. We tried addressing it but he came back again and rinsed his hands at the same place) and they did not care how affected we will be with the paint smell as well after they were done. Most of the problems they came to fix was not properly fixed and the rest of the other problems that also had to be fixed, we were told that the owner will fix it at a later stage.

They send through charges that were not clarified as any other chargers we know and read about in the lease agreement. The disposal charge that's not mensioned in rands but the rest of the other charges are mension Ed in rands.

We finally decided that we moving out as this flat has no peace and is causing health issues, we are told that we are liable for the owners loss of income. After all we have been through and the communications we sent through since the first month we moved in. We feel we were robbed and disrespected as tenant. They are taking an advantage that of the whole pandemic issue we facing as a country because we cannot get into contact with the Rent Tribunal and we will be loosing our deposit.

The whole estate agency has a serious problem.