Bad service

I’m so disappointed with the service i got from Renault today…. I called earlier for them to tell the driver to pick me up at 3’clock, since then I’ve been waiting at gate and no driver has come. Mind you it’s 4’clock now and i even cancelled my appointment with the patient so that i don’t delay them but, they didn’t come on the exact time and, as I’m writing this I’m still waiting! Bad bad service!