RENAULT SILVER LAKES PRODUCT BACKUP PATHETIC

My daughter bought a Renault Kiger from Renault Silver Lakes and was promised that with her extended warrantee and service plan she would have peace of mind for 5 years. The car is around 7 months old and has had regular problems from the day she took delivery of it. The problems range from a dead battery, temp meter reading one point below boiling to various alert readings on the instrument panel. The latest problem is charge system fail which she phoned them about and was told they can't do anything about it the vehicle must come in and she will need to pay for the repair. She was also informed she would not receive a courtesy vehicle. Needless to say the vehicle broke down on a very busy street and not even the Hazard lights would work. I phoned Silver lakes and spoke to Annelize who politely told me she can't do anything for my daughter as everybody has left to go home. She gave me the roadside assist number to phone and didn't even offer to assist with getting roadside assist to go out to the vehicle. She plainly just did not care. I managed to get hold of roadside assist who informed me they would try to call and locate my daughter. Putting this all into perspective a vehicle bought with a extended warrantee is 7 month old and constantly having problems and Renault Silver lakes service manager who is supposed to take care of their clients just does not care. THIS IS A REALLY BAD IMAGE FOR RENAULT VEHICLES IN SOUTH AFRICA THAT THE DEALER WHO PROMISED SO MUCH ACTUALLY DOES NOTHING TO KEEP THEIR PROMISES MADE WHEN THE VEHICLE WAS IN THE PROCESS OF BEING SIGNED FOR. CLEARLY IF THIS IS THE RELIABILITY AND SERVICE BACKUP OF RENAULT IT IS BETTER TO STEER AWAY FROM RENAULT AND DON'T EVER BUY THEIR PRODUCT.