Ongoing unresolved defects and poor escalation handling – Renault South Africa

I am submitting this review regarding my experience with Renault South Africa following the purchase of a 2024 Renault Clio Intens from Renault Northcliff in August 2025.

Since shortly after delivery, the vehicle has had persistent issues, most notably a faulty Apple CarPlay/infotainment system. Despite multiple dealership visits, software interventions, and even a component replacement, the issue remains unresolved months later.

Additional concerns were also identified over time, including structural and cosmetic defects and evidence of prior bodywork that was not disclosed at the point of sale. An independent assessment further confirmed signs of previous damage and repairs.

While the matter was escalated to Renault South Africa, the resolution process has been slow and inconsistent, with shifting explanations and no lasting fix provided. At this stage, the vehicle remains unreliable in terms of one of its core advertised features.

Based on my experience, I would strongly advise customers to ensure any Renault vehicle is independently assessed before purchase, as visible condition may not reflect underlying issues, and escalation support may not lead to timely resolution.