Bad service

Horrible service. I made an appointment for the door handle that was broken on Thurday the 21/01/2021and was told to bring it on Tuesday 26/01/2021 between 7:00 and 08:00 and they even sent a reminder on Monday . Got to the warehouse only to be told it is fully booked and that it will only be attended in the afternoon. Upon calling them they told me that it was not covered under warranty which i didnt have a problem with as I was going to pay from my pocket .