Pathetic service i have ever experience r

I have traded in the car and got a Renault Kiger, the car was delivered on a Friday, i only drove the car on a Saturday morning, realize i don't like the car since i had never test drive it, i called everyday and they ignore me, sent emails with no luck of response, all i get is the manager is in the meeting and the mileage of the car keeps going up and its the 4th day with no response , no one bothers to communicate with me, i feel they forcing me to take the car i do not want