COMPLAINT – RE QUALITY CONTROL RENEW Hygiene Soap

I wish to complain about the quality of RENEW Hygiene Soap About four months ago, whilst stocking up for lockdown I purchased a batch of Renew Hygiene toilet soap from the local Somerset West branch of Checkers. The first cake of soap that was opened and used was fine, but there was something very wrong with the second cake It was full of hard black gritty sand-like black lumps. I have no idea what the black substance is, but am very sure that these solid black grains are not supposed to be in a cake of Hygiene Soap, especially as the packet professes to be “Dermatologically Tested, and protects against 99.9% of Germs”

In mid July I sent an email to the Checkers branch mentioned, and attached the photograph of the soap in question, suggesting that they investigate the quality control of this product, but as yet have received no response. It was specially packed for Shoprite/Checkers produced in South Africa - Supplier No 145486 Ref 20158132966