Avoid Renew-It Sandton & Randburg– Six Months of Incompetence and Damage

My experience with Renew-It Randburg and Sandton has been nothing short of unacceptable.

What started as a simple repair turned into a six-month nightmare of poor workmanship, broken promises, and repeated damage to my vehicle. Despite giving both branches multiple opportunities to correct their mistakes, my car was returned each time with unresolved defects, obvious paint colour mismatches, and eventually additional damage that was not there before.

The vehicle was ultimately in worse condition than when I originally handed it in.

Communication was poor, accountability was non-existent, and management avoided taking responsibility. Each visit required me to take time off work, only to be met with new excuses and further problems. I was made to feel like the inconvenience was mine to carry, despite Renew-It being the sole cause.

An independent assessor later inspected my vehicle and was visibly shocked by the standard of workmanship.

My insurer has now approved that the vehicle be removed from Renew-It entirely and repaired elsewhere — which speaks volumes.

I would strongly warn anyone against trusting Renew-It Randburg or Sandton with their vehicle. My experience reflects a serious lack of professionalism, quality control, and respect for customers.

If you value your car, your time, and your sanity — look elsewhere.