pathetic Renew-IT

I am writing to formally express my deep dissatisfaction and frustration regarding the extremely poor service I have received from Renew-IT over the past three months.

My vehicle was handed over to your workshop three months ago for repair work. Two months later, I was informed that it was ready for collection. However, upon arriving to collect the vehicle, I was shocked to find that the work was not even completed. It is absolutely unacceptable and unprofessional to notify a customer for collection when the vehicle is clearly not ready.

This unnecessary and careless action on your part not only wasted my time but has caused significant inconvenience and financial strain. Due to your team's incompetence, I have been left without a vehicle during a critical time, as I am currently in the process of planning a wedding. I have had to resort to booking flights and incurring additional travel expenses — all of which could have been avoided had Renew-IT handled this matter with the minimum level of responsibility and professionalism.

Frankly, this level of service is disgraceful. The lack of communication, accountability, and urgency is unacceptable for any business, let alone one entrusted with customers’ vehicles and time.

I expect the following immediately: A written explanation for why I was told to collect an incomplete vehicle.

A clear and firm timeline for when my vehicle will be fully completed and ready.

Compensation or reimbur*****t for the unnecessary expenses I have had to incur due to your delays and mismanagement - this will include flights, bookings, 3 month vehicle instalments and other expenses

A signed declaration confirming that the vehicle has been deemed roadworthy following the post-accident repairs. Furthermore, should any harm come to me or my family as a result of substandard workmanship, Renew-IT will accept full responsibility

Should this matter not be resolved swiftly and to my satisfaction, I will have no hesitation in escalating the issue to the relevant consumer protection authorities and to take legal action.

I expect a prompt response no later than 2025-06-24.