Renewonline
2.6|218 reviews
HvdW
Hannes van der Walt
1 reviews | Active since Member
10 Oct 2025, 17:13
****?
They took 3 x as much a I paid on enatis how do i get my money back look like a **** as their records is not up to date we received licences at 3 times correct price Refund me please for diff
Helpful (0)
Replies (53)0
Replies (53)Renewonline's replyOfficial
23 Oct 2025, 06:49Good day, Mr. Van Der Walt,
Please accept our sincerest apologies for any inconvenience caused.
We have identified your vehicle renewals within your profile and confirmed that three of the eleven renewals submitted under your ID number are eligible for a refund.
To initiate the refund process, we kindly request that you email refund@renewonline.co.za. Please include your banking confirmation and the particulars of the vehicles in question to enable our accounts department to process your refund efficiently.
We would also like to clarify that our system automatically calculates license fees based on the vehicle information provided, including tare, category, and expiry date. Inaccurate information in these fields can lead to an incorrect fee being quoted, as was the case in your situation. However, we are committed to refunding any overquoted fees to our clients.
Thank you for your understanding.
Sincerely, The Renewonline Team
Please accept our sincerest apologies for any inconvenience caused.
We have identified your vehicle renewals within your profile and confirmed that three of the eleven renewals submitted under your ID number are eligible for a refund.
To initiate the refund process, we kindly request that you email refund@renewonline.co.za. Please include your banking confirmation and the particulars of the vehicles in question to enable our accounts department to process your refund efficiently.
We would also like to clarify that our system automatically calculates license fees based on the vehicle information provided, including tare, category, and expiry date. Inaccurate information in these fields can lead to an incorrect fee being quoted, as was the case in your situation. However, we are committed to refunding any overquoted fees to our clients.
Thank you for your understanding.
Sincerely, The Renewonline Team
Best regards,
Renewonline's reply23 Oct 2025, 06:49
Official
Good day, Mr. Van Der Walt,
Please accept our sincerest apologies for any inconvenience caused.
We have identified your vehicle renewals within your profile and confirmed that three of the eleven renewals submitted under your ID number are eligible for a refund.
To initiate the refund process, we kindly request that you email refund@renewonline.co.za. Please include your banking confirmation and the particulars of the vehicles in question to enable our accounts department to process your refund efficiently.
We would also like to clarify that our system automatically calculates license fees based on the vehicle information provided, including tare, category, and expiry date. Inaccurate information in these fields can lead to an incorrect fee being quoted, as was the case in your situation. However, we are committed to refunding any overquoted fees to our clients.
Thank you for your understanding.
Sincerely, The Renewonline Team
Please accept our sincerest apologies for any inconvenience caused.
We have identified your vehicle renewals within your profile and confirmed that three of the eleven renewals submitted under your ID number are eligible for a refund.
To initiate the refund process, we kindly request that you email refund@renewonline.co.za. Please include your banking confirmation and the particulars of the vehicles in question to enable our accounts department to process your refund efficiently.
We would also like to clarify that our system automatically calculates license fees based on the vehicle information provided, including tare, category, and expiry date. Inaccurate information in these fields can lead to an incorrect fee being quoted, as was the case in your situation. However, we are committed to refunding any overquoted fees to our clients.
Thank you for your understanding.
Sincerely, The Renewonline Team
Best regards,