Renewonline
Claimed Business
AI Review Summary
Based on recent customer reviews, Renewonline receives overwhelmingly negative feedback centred on delayed refunds, slow disc delivery, and poor communication. Multiple customers report waiting weeks or months for refunds that are repeatedly marked as 'processed' but never received. Delivery timelines frequently exceed the promised three working days, leaving customers unable to legally drive. Billing errors, including incorrect amounts charged and requests for unexpected extra payments, further erode trust. The few positive experiences highlight quick turnaround and convenience, but these are far outweighed by widespread frustration with service failures.
Performance(last 12 months):
0Trustindex Rating
#44Ranked In Automotive
204h 28mReply Time
-15 NPSUnlikely
Replied to 64% of negative reviews
Reply time on negative reviews: 197 hours 46 min
TrustIndex
0
Ranking
#44
in Automotive
Avg Reply
204h 28m
NPS Score
-15
Recommended: Unlikely
Replied to 64% of negative reviews
Reply time on negative reviews: 197 hours 46 min
Review Distribution
2.1|15 Reviews
May '25 - Apr '26
5(28.6%)
4(0%)
3(0%)
2(0%)
1(71.4%)
5(28.6%)
4(0%)
3(0%)
2(0%)
1(71.4%)
Frequently Asked Questions About Renewonline
Based on recent customer reviews, Renewonline receives overwhelmingly negative feedback centred on delayed refunds, slow disc delivery, and poor communication. Multiple customers report waiting weeks or months for refunds that are repeatedly marked as 'processed' but never received. Delivery timelines frequently exceed the promised three working days, leaving customers unable to legally drive. Billing errors, including incorrect amounts charged and requests for unexpected extra payments, further erode trust. The few positive experiences highlight quick turnaround and convenience, but these are far outweighed by widespread frustration with service failures.
Renewonline has a TrustIndex of 0 out of 10 on Hellopeter, based on 15 reviews in the last 12 months. They reply to 64% of negative reviews, typically within 197 hours 46 min. Hellopeter has tracked Renewonline across 218 total reviews. How is the TrustIndex calculated? →
Recent reviews (15)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCM
Connie M
1 reviews | Active since Jan 2020
16 Feb 2026, 12:51
Aggrieved
Dissatisfied I have been issued with a faded disc and when I request a reprint i am told i have to pay an extra fee whereas is their mistake, i have been asking them to fix it, they telling me the barcode is clear but the license no and other number are faded. Why should i pay an extra amount, this is uncalled for.
Helpful (0)
|Replies (0)CM
Connie M
1 reviews | Active since Jan 2020
16 Feb 2026, 12:51
Aggrieved
Dissatisfied I have been issued with a faded disc and when I request a reprint i am told i have to pay an extra fee whereas is their mistake, i have been asking them to fix it, they telling me the barcode is clear but the license no and other number are faded. Why should i pay an extra amount, this is uncalled for.
0
Replies (0)lN
luzuko N
1 reviews | Active since Jan 2020
14 Jan 2026, 06:55
Very terrible service, 25 days later still waiting for my new disc.
Bad service, lack of communication, and just inability to use common sense. I thought i was saving time by using their services but 25 days later i still don't have my disc. I renewed the licence of my grey car on the 19th December 2025 and i was told i will get it 3 working days later. That did not happen and there was no communication. I went to check on the 5th of January 2026. I was then told i owe extra R1300 ( because on the system they wrote month 11 instead of the month 01 indicated on the disc i handed. i was annoyed, not because of a human error but that was not communicated to me i had to find that out when i went to check on my 10 working days late disc ( SO WHAT IS THE SERVICE EXTRA, WE ARE PAYING FOR THEN ??. On the same day i also renewed my Renault disc because it was late. yesterday the Renault disc was renewed but the grey car was not renewed because it was held back by the Renault, really??. What stupidity is that, how is the car's disc renewal held back by a disc of a car you just renewed? Payments for both cars were made on the same day, to the same company, the same system. commonsense! is that too much to ask. I thought i was saving myself few hours waiting on the traffic department lines, and here i am 25 days later still waiting for a service i was promised will be completed in 3 days.
Helpful (0)
|Replies (0)lN
luzuko N
1 reviews | Active since Jan 2020
14 Jan 2026, 06:55
Very terrible service, 25 days later still waiting for my new disc.
Bad service, lack of communication, and just inability to use common sense. I thought i was saving time by using their services but 25 days later i still don't have my disc. I renewed the licence of my grey car on the 19th December 2025 and i was told i will get it 3 working days later. That did not happen and there was no communication. I went to check on the 5th of January 2026. I was then told i owe extra R1300 ( because on the system they wrote month 11 instead of the month 01 indicated on the disc i handed. i was annoyed, not because of a human error but that was not communicated to me i had to find that out when i went to check on my 10 working days late disc ( SO WHAT IS THE SERVICE EXTRA, WE ARE PAYING FOR THEN ??. On the same day i also renewed my Renault disc because it was late. yesterday the Renault disc was renewed but the grey car was not renewed because it was held back by the Renault, really??. What stupidity is that, how is the car's disc renewal held back by a disc of a car you just renewed? Payments for both cars were made on the same day, to the same company, the same system. commonsense! is that too much to ask. I thought i was saving myself few hours waiting on the traffic department lines, and here i am 25 days later still waiting for a service i was promised will be completed in 3 days.
0
Replies (0)JT
Juannine T
1 reviews | Active since Jan 2020
3 Jan 2026, 09:56
Worst experience ever
I have a refund due to me. After numerous calls and emails they just give the same answer. Before we went on December break I contacted them and asked about it and they said that it had been processed (after it was apparently processed previously as well) and that it should clear on the 24th. I have yet to receive my refund. Banking details were sent and co formed on November 24. I use this company for all our fleet renewals and this is just the most pathetic service I have received. All they say is it is being processed or already processed but nothing happens. It took 4 months the previous time to receive a refund!
Helpful (0)
|Replies (0)JT
Juannine T
1 reviews | Active since Jan 2020
3 Jan 2026, 09:56
Worst experience ever
I have a refund due to me. After numerous calls and emails they just give the same answer. Before we went on December break I contacted them and asked about it and they said that it had been processed (after it was apparently processed previously as well) and that it should clear on the 24th. I have yet to receive my refund. Banking details were sent and co formed on November 24. I use this company for all our fleet renewals and this is just the most pathetic service I have received. All they say is it is being processed or already processed but nothing happens. It took 4 months the previous time to receive a refund!
0
Replies (0)rD
rivoningo D
1 reviews | Active since Jan 2020
17 Dec 2025, 21:02
Bad service
It has been more than a month, and they keep promising that the money will be processed or is processed. And now they no longer reply to my emails and WhatsApp.
Helpful (0)
|Replies (0)rD
rivoningo D
1 reviews | Active since Jan 2020
17 Dec 2025, 21:02
Bad service
It has been more than a month, and they keep promising that the money will be processed or is processed. And now they no longer reply to my emails and WhatsApp.
0
Replies (0)IG
HvdW
Hannes van der Walt
1 reviews | Active since Jan 2020
10 Oct 2025, 17:13
****?
They took 3 x as much a I paid on enatis how do i get my money back look like a **** as their records is not up to date we received licences at 3 times correct price Refund me please for diff
Helpful (0)
|Replies (0)HvdW
Hannes van der Walt
1 reviews | Active since Jan 2020
10 Oct 2025, 17:13
****?
They took 3 x as much a I paid on enatis how do i get my money back look like a **** as their records is not up to date we received licences at 3 times correct price Refund me please for diff
0
Replies (0)WT
LN
Lizo N
1 reviews | Active since Jan 2020
2 Aug 2025, 06:16
Unpaid refund
Well, after reading the previous reviews it is not surprising that I have experienced this poor service from you. It has been almost two months that I have not received my refund despite my email reminders that are met with a response from a junior accountant that "lack of necessary approval" is the reason for delay. There is no proactive feedback from this company. Fix the glitches in your systems that quote a wrong figure for payment, then you don't have to fail to refund clients. No response when I call you line. Pathetic. Resolve this. And please, no "sincere apology", lengthy response about clauses, or trying to maintain image. Just fix the problem.
Helpful (0)
|Replies (0)LN
Lizo N
1 reviews | Active since Jan 2020
2 Aug 2025, 06:16
Unpaid refund
Well, after reading the previous reviews it is not surprising that I have experienced this poor service from you. It has been almost two months that I have not received my refund despite my email reminders that are met with a response from a junior accountant that "lack of necessary approval" is the reason for delay. There is no proactive feedback from this company. Fix the glitches in your systems that quote a wrong figure for payment, then you don't have to fail to refund clients. No response when I call you line. Pathetic. Resolve this. And please, no "sincere apology", lengthy response about clauses, or trying to maintain image. Just fix the problem.
0
Replies (0)