JV
Juannine T
Active since Oct 2021
3
Reviews
0
Industries
Reviews
3 reviews3 months ago
Worst experience ever
I have a refund due to me. After numerous calls and emails they just give the same answer. Before we went on December break I contacted them and asked about it and they said that it had been processed (after it was apparently processed previously as well) and that it should clear on the 24th. I have yet to receive my refund. Banking details were sent and co formed on November 24. I use this company for all our fleet renewals and this is just the most pathetic service I have received. All they say is it is being processed or already processed but nothing happens. It took 4 months the previous time to receive a refund!
0 replies
47 months ago
The absolute best experience I have ever received! The consultant that assisted me was super friendly and helpful
The absolute best experience I have ever received! The consultant that assisted me was super friendly and helpful. Definitely look forward to a great future with Home Connect. 20 golden stars!
134 replies
54 months ago
Telkom keeps on billing my account after month to month cancelled!
in 2018 we took out a month to month fibre contract with Telkom. When we initially signed up, we asked all the questions, and the sales consultant advised us that month to month, if you don't pay you don't have internet. Not that our internet worked most of the time. In June/July we phoned the call centre to ask the procedure as we decided to move to another service provider. We were told that if we do not pay it is as good as cancelled due to it being a month to month. We have now applied for a small bond, and cannot get it approved due to telkom showing in arrears. This is very unprofessional and pathetic as we are now struggling to get this sorted. I have phoned the call center again today and was told that i have to keep on phoning until i get a consultant in an area that is not affected by loadshedding so that they can go into our account. I need this corrected as this has caused many problems, why give people the option of month to month if they are just going to keep on billing you?
0 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
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1 Star
2 (66.66666666666667%)