So I recently moved from Capetown to Gauteng

So I recently moved from Capetown to Gauteng. Me and my dad jointly rented a storage unit at Rent-A Store Midrand. We loaded some items in the unit while we waited for my move from Capetown to Arrive. When my move came from Capetown suddenly they did not want to let me in, because I was not on their system even though I was on the application form and an email was sent prior to advise them that we both need access to the unit. So while the security gaurd in duty was reluctant to let me in on Monday 12 May 15:00. The moverd left again with my stuff because they couldn't off load due to incompetence of the people working for Rent-A-Store! Utterly disgraceful and not people friendly. Would not recommend them or use them ever again!