Get infront of them

If you are a landlord ignore the phone calls prior to the Rental Tribunal, call centre staff, they really dont know what they are talking about. They will tell you this costs money to have a hearing, it doesn't cost you a cent, it cost time to sit through the 2 and frow speaking to them, when all they want is a settlement and not an actual hearing... Insist on the hearing and get infront of people who actually know their stuff.