WC
Western Cape Rental Housing Tribunal
Unclaimed Business
WC
Western Cape Rental Housing Tribunal
Unclaimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Review Distribution
1|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Western Cape Rental Housing Tribunal
Western Cape Rental Housing Tribunal has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Western Cape Rental Housing Tribunal across 18 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMH
Marna H
1 reviews | Active since Jan 2020
31 Oct 2025, 08:18
Western Cape Rental Tribunal- Dont waste your time!!
Absolute waste of your time. They actually don't even deserve the one star ! Do not think that the rental tribunal is an option if you are in a dispute, you will be better off going to a lawyer. I consulted the rental Tribunal with regards to a landlord harassment and invasion of privacy as she installed cameras in my living space. The rental tribunal did not bother to respond at all to my desperate emails or complaints. I have moved out of the department and had to consult a lawyer in the end. It is now 5 months afterwards, and I am still waiting on the rental tribunal in the western cape. Pathetic Service. They Should not be recommended at all!
Helpful (0)
|Replies (0)MH
Marna H
1 reviews | Active since Jan 2020
31 Oct 2025, 08:18
Western Cape Rental Tribunal- Dont waste your time!!
Absolute waste of your time. They actually don't even deserve the one star ! Do not think that the rental tribunal is an option if you are in a dispute, you will be better off going to a lawyer. I consulted the rental Tribunal with regards to a landlord harassment and invasion of privacy as she installed cameras in my living space. The rental tribunal did not bother to respond at all to my desperate emails or complaints. I have moved out of the department and had to consult a lawyer in the end. It is now 5 months afterwards, and I am still waiting on the rental tribunal in the western cape. Pathetic Service. They Should not be recommended at all!
0
Replies (0)SS
Shaxxx S
1 reviews | Active since Jan 2020
9 Jun 2025, 10:34
Lack of Fairness and Support from Rental Housing Tribunal
I am disappointed and frustrated with the lack of fairness and support I have experienced from the Rental Housing Tribunal (RHT), particularly in my ongoing correspondence with Ms. Vani Sitatu. Despite repeated attempts to seek assistance and clarity on a matter involving a valid TPN lease agreement, I have received no meaningful help or intervention from the Tribunal. I reached out after receiving legal guidance from TPN, expecting the Tribunal to uphold the terms of a legally binding lease. Instead, I was met with dismissive responses and no practical resolution. Mr. Vani Sitatu even stated, "it’s okay when the money clears in your account," which directly contradicts the payment terms outlined in the lease agreement. This kind of response not only disregards the legal framework provided by the lease but also creates confusion and undermines confidence in the Tribunal’s role. I was advised by TPN Legal to approach the Tribunal for mediation and support. Unfortunately, the experience has left me feeling unsupported, unheard, and at risk of financial harm. My matter with the tenant is ongoing, and I am still looking for meaningful support from the Tribunal to resolve this issue fairly. I have since seen that many others have shared similar experiences on Hello Peter. It is concerning that a body meant to mediate and uphold the law appears to consistently fall short of its responsibilities. The Tribunal needs to improve its responsiveness, provide equal and fair treatment, and take its mandate to assist both landlords and tenants seriously.
Helpful (0)
|Replies (0)SS
Shaxxx S
1 reviews | Active since Jan 2020
9 Jun 2025, 10:34
Lack of Fairness and Support from Rental Housing Tribunal
I am disappointed and frustrated with the lack of fairness and support I have experienced from the Rental Housing Tribunal (RHT), particularly in my ongoing correspondence with Ms. Vani Sitatu. Despite repeated attempts to seek assistance and clarity on a matter involving a valid TPN lease agreement, I have received no meaningful help or intervention from the Tribunal. I reached out after receiving legal guidance from TPN, expecting the Tribunal to uphold the terms of a legally binding lease. Instead, I was met with dismissive responses and no practical resolution. Mr. Vani Sitatu even stated, "it’s okay when the money clears in your account," which directly contradicts the payment terms outlined in the lease agreement. This kind of response not only disregards the legal framework provided by the lease but also creates confusion and undermines confidence in the Tribunal’s role. I was advised by TPN Legal to approach the Tribunal for mediation and support. Unfortunately, the experience has left me feeling unsupported, unheard, and at risk of financial harm. My matter with the tenant is ongoing, and I am still looking for meaningful support from the Tribunal to resolve this issue fairly. I have since seen that many others have shared similar experiences on Hello Peter. It is concerning that a body meant to mediate and uphold the law appears to consistently fall short of its responsibilities. The Tribunal needs to improve its responsiveness, provide equal and fair treatment, and take its mandate to assist both landlords and tenants seriously.
0
Replies (0)GR
Gerry R
1 reviews | Active since Jan 2020
28 Feb 2025, 16:13
Rental housing tribunal is a waist off time.
This place simply don't care about helping righteous rental customers. No wonder the people of cape town take matters in there own hands. The agency do whatever they want false client signature. Threaten people that they will come into your house and take whatever. Got all on mail. Things are going to get worse in SA cpt. Housing rental tribunal. Don't care about people. If this is the case don't waist your time there take matters into your own hands. Seeing there is no righteous.
Helpful (0)
|Replies (0)GR
Gerry R
1 reviews | Active since Jan 2020
28 Feb 2025, 16:13
Rental housing tribunal is a waist off time.
This place simply don't care about helping righteous rental customers. No wonder the people of cape town take matters in there own hands. The agency do whatever they want false client signature. Threaten people that they will come into your house and take whatever. Got all on mail. Things are going to get worse in SA cpt. Housing rental tribunal. Don't care about people. If this is the case don't waist your time there take matters into your own hands. Seeing there is no righteous.
0
Replies (0)OL
Odwa L
1 reviews | Active since Jan 2020
26 Aug 2024, 11:29
Charmaine Present
I would like to take a moment to appreciate Charmaine Present who assisted me with a dispute that has been going on with my previous rental company, who had refused to refund me my deposit. after she got involved all of a sudden it was an error on their side after an "Investigation" After 3 months of back and forth with them stating my case and not getting to any solution I decided to report them to the Tribunal, within a month of Charmaine taking over my case I got refunded my deposit. Thank you so much for your assistance ma'am and keep up the good work.
Helpful (0)
|Replies (0)OL
Odwa L
1 reviews | Active since Jan 2020
26 Aug 2024, 11:29
Charmaine Present
I would like to take a moment to appreciate Charmaine Present who assisted me with a dispute that has been going on with my previous rental company, who had refused to refund me my deposit. after she got involved all of a sudden it was an error on their side after an "Investigation" After 3 months of back and forth with them stating my case and not getting to any solution I decided to report them to the Tribunal, within a month of Charmaine taking over my case I got refunded my deposit. Thank you so much for your assistance ma'am and keep up the good work.
0
Replies (0)BM
Beth M
1 reviews | Active since Jan 2020
24 Feb 2023, 08:59
They are a waste of time
Terrible service from them. 2 months after my case was allocated a Case Manager nothing was done. The Case Manager did not respond to 4 emails. Only when I copied the Technical Case Manager did I get a rude phone call from him. The Case Manager was very rude. It was also no use escalating to the Technical Manager. They are a useless body.
Helpful (0)
|Replies (0)BM
Beth M
1 reviews | Active since Jan 2020
24 Feb 2023, 08:59
They are a waste of time
Terrible service from them. 2 months after my case was allocated a Case Manager nothing was done. The Case Manager did not respond to 4 emails. Only when I copied the Technical Case Manager did I get a rude phone call from him. The Case Manager was very rude. It was also no use escalating to the Technical Manager. They are a useless body.
0
Replies (0)DW
Doddie W
1 reviews | Active since Jan 2020
26 Aug 2022, 06:38
Get infront of them
If you are a landlord ignore the phone calls prior to the Rental Tribunal, call centre staff, they really dont know what they are talking about. They will tell you this costs money to have a hearing, it doesn't cost you a cent, it cost time to sit through the 2 and frow speaking to them, when all they want is a settlement and not an actual hearing... Insist on the hearing and get infront of people who actually know their stuff.
Helpful (0)
|Replies (0)DW
Doddie W
1 reviews | Active since Jan 2020
26 Aug 2022, 06:38
Get infront of them
If you are a landlord ignore the phone calls prior to the Rental Tribunal, call centre staff, they really dont know what they are talking about. They will tell you this costs money to have a hearing, it doesn't cost you a cent, it cost time to sit through the 2 and frow speaking to them, when all they want is a settlement and not an actual hearing... Insist on the hearing and get infront of people who actually know their stuff.
0
Replies (0)TF
Tanya FouchAA(C)
1 reviews | Active since Jan 2020
4 Mar 2021, 21:34
Western Cape Rental Housing Tribunal's bully tactics on a landlord, fending only for a former tenant who broke the contractual agreement and caused financial loss to landlords
I am disgusted at the Rental Housing Tribunal's bullying tactics to ensure that a landlord refunds rightfully, legally and fully proven deposit deductions to a tenant. Does the Rental Housing Tribunal's fending for the former tenant who allege unfairness mean that the Rental Housing Tribunal agrees to it that a tenant can take from a landlord what is not legally theirs? When a tenant does not comply to the contractual agreement, and causes financial loss to the landlord, howcome the Rental Housing Tribunal fend for the rights of a tenant to take from a landlord what is legally worked in to the rental agreement to protect the landlord? Who is the Rental Housing Tribunal to pull the buffer of the protection away from the landlord, and to fend for the thief? If a tenant alleges unfairness, where a landlord has rightfully deducted from the deposit repayment money due to financial losses caused to the landlord by the tenant, what kind of a body is the Rental Housing Tribunal? A state supported bully body! There is no other description for it. If we are speaking about an understanding of business, and an understanding of fair contractual agreements, the Rental Housing Tribunal's lack of insight into both these concepts are not even possible to be attributed to incompetence, it is to be addressed to bully tactics. The Rental Housing Tribunal has made itself guilty of foul play. I mention two examples of their bully tactics. Where a landlord can prove financial loss, in combination with the legally binding signed enter and exit inspections by the tenants, and in accordance with a deposit statement which is on par with the rental contract, it is the landlord's right to withhold a partial or full deposit return. Why does the law make provision for landlords' rental contracts to charge a deposit, if the Rental Housing Tribunal is appointed to simply **** on a landlord's head, intimidate a landlord, and use low class bully tactics to stand on the defend the tenant who can cry the loudest and harass the most intimidatingly? If the South African government is against anyone and everyone who operates contractual agreements based on fair practice assumptions in the country, then we are dealing with a major problem on the lack of understanding the meaning of fair practice. It is not fair contractual agreement practice, when the Rental Housing Tribunal is allowed to bully the landlord, and fight for a full deposit return, while solid grounds for partial deposit deduction to a tenant's deposit return was legally made, to compensate for the landlord's financial loss due to a tenant's conduct. Consider this case: The landlord's deposit statement provided to the former tenant a full overview of deductions to the deposit. The deposit refund statement was provided within the timeline of 14 days after the end of the rental period's end, in accordance with the contractual agreement, and the inspection occasions conducted on the entry and exit period of the inhabitants. The Rental Housing Tribunal's bullying tactics have been experienced by the landlord as follows: A prior tenant reported the landlord's well motivated and grounded deposit deductions (as per tenants' signed entry and exit inspection lists) as allegedly "unfair" to the Rental Housing Tribunal. The case came to the landlord's attention through the Rental Housing Tribunal's email contact. The landlord requested the complainant's full statement from the Rental Housing Tribunal, and the landlord agreed to communicate with the Rental Housing Tribunal only, since any good standing with the former tenant had been broken down by acts conducted by his children who stayed in the landlord's apartment, as well as the contractual holder's own actions. It is a well known problem that Stellenbosch parents, for the most, believe their children are angels - this is evident in many schools' struggles with parents' attitudes towards teachers. The child is mos never in the wrong. Here the case holds too, where the landlord's inhabitants have blatantly disrespected the contractual agreement on certain points. For example, the former tenant's son requested the landlord, to provide permission to leave his couch behind on the premises. This request was denied by the landlord in a private whatsapp message. (The contract states loud and clear that the exit date is when all a tenant's private belongings are removed from the premises.) The son ignored the instruction by the landlord to remove his private property from the landlord's property, left it outside the apartment's front door and thereby blatantly disrespected not only the contract which states that no personal belongings are allowed to stay behind on the property, but also a personal communication note in which it was confirmed due for removal once again. On another occasion the son has pressured the landlord to call in a plumber. On careful inquiry by the landlord on step by step check points which the landlord conducted, the tenant's son had no patience and pressured the landlord to call in a plumber on the landlord's account. Once the inspection into the problem turned out that the tenants themselves turned off the water supply to the washing machine and dishwasher. The landlord had to take a beating for their fault, be pressured to spend money on what had nothing to do with the landlord, be pressured to spend time and energy on the tenants' mistake, with no apology to follow from the the landlord from the son when it became evident that the fault was due to his own to do. Furthermore to the couch which the son left behind on the property upon the exit date, the inspection list stated that the apartment block's remote was withheld for return from one keys' set. This trust break went along with the former tenant's threat to the landlord not to pay the last month's rent at an occassion prior to the last months' rental payment due date. Occasions such as the above, where tenants not only request to disobey the contractual agreement by a sideline conversation, but blatantly ignores the communicated confirmation that the contractual agreement remains binding, goes against the contractual agreement's purpose. And clearly it is the very purpose of the contractual agreement which the Rental Housing Tribunal also undermines with their bully tactics. Upon receiving the notice from the RHT that a former tenant has laid a complaint, the landlord requested the complainant's full documentation from the RHT, as provided to the Rental Housing Tribunal. When the requested full documentation was supplied to the (former) landlord, the landlord requested in email correspondence to the RHT for time allowance (a period of two weeks' time) to work through the documentation, and to check the authenticity of the deposit statement as supplied to the RHT by the complainant. On two ocassions to follow, the attitude of the RHT was clearly negative towards the landlord. In the first occassion, the RHT administrator insinuated a twist to the landlord's words, by asking whether the landlord meant to say that the complainant had forfeited the documents. This cannot be understood other than harassment in the form of a bully technique. The landlord was asked by the Rental Housing Tribunal's Ms Pearl Tyeku, Pearl.Tyeku@westerncape.gov.za on two email occassions whether the landlord meant that the complainant has not supplied the original documentation. What the landlord had said in the email to the RHT, was that the landlord requested time to work through the documentation, and to cross check the documents with private existing records for its authenticity, But the RHT administrator tried to pull a twisted truth out of the landlord by way of intimidation. This bully tactic, is really low. The second occassion of being bullied by the RHT, came in at the timeline of the procedures managed by the RHT. To follow the forfeit insinuation by the RHT administrator, a manager (male), whom it seems the female officer reports to, provided a timeline restriction on when the matter ought to be concluded. Since the landlord realised the stance of the RHT, and become fedup with their attitude to protect only the complainant, the landlord offered an amount of refund to the former tenant. To conclude the matter, the landlord paid an amount to the complainant which was stated to be a 'benevolence amount', i.e. a payment of goodwill. The complainant further attacked the landlord via the RHT, based on the landlord's reason provided to pay a benevolence amount to the complainant. Where were the rules of the RHT? Their communication without having rules explicated and undersigned by all parties involved, is absurd. And it acts against the data protection of anyone who gets involved in communicating with the RHT. This is not a way to act as an alleged 'mediator'. A mediator's role is not to fend for one party. In my experience, the RHT acts discriminatory towards the property owner. The Rental Housing Tribunal is not interested in justice. They are only interested in taking the stance of the one who fights the hardest, with the most bully tactics, the best harassment skills, i.e. the one who had the loudest voice to scream and the sharpest teeth to show. After paying the goodwill amount, the landlord was grinded all over again, with the RHT on the side of the tenant, refusing to back off. The RHT's own timeline deadline as stated by Mr Sithembele Tyutula Sithembele.Tyutula@westerncape.gov.za, the very timeline on which the landlord's payment of goodwill was based, was all of a sudden ignored by the RHT. What is the message that this conveys? That none of the stated 'rules' are to be kept up, i.e. that rules are made by the RTH to be changed when it suits them in their role as "mediators". That's no mediation! That's attacking the landlord who provided full cooperation, and followed the rules. It was the RHT themselves who set up the deadline date for concluding the dicsussion. The statement from Mr Tyutula still rings "that no party ought to remain in its original position". To this statement, and to his deadline date to conclude all 'discussions', the landlord adhered. When the 'discussion' was not to the satisfaction of the complainant, the RHT kept sending on the 'discussion' to the landlord - AFTER the apparent concluding deadline date. So the RHT sets deadline dates only for the landlord to adhere to, and when the complainant gains more momentum for attacking power through the statement offered by the landlord, the RHT releases the rule of the deadline date for concluding the matter for final completion. Wow! What for a bully tactic is that! The RHT ignored their own rule of the closure date to the discussions, and continued sending anew requests by the former tenant (i.e. the complainant) to the landlord. What gave the RHT the right to ignore their own rule and apply it as they please? No one can take them seriously on their 'orders'. It is an absolute shame how they conduct their administration. This change of rule by the RHT whilst in the process, I find utterly unfair. When the landlord adheres to the RHT rule, but then have the rule broken by the RHT themselves, what kind of a rule was it to start out with in the first place? Based on my above experience, I would recommend no landlord to enter into any conversation with the Rental Housing Tribunal when a tenant alleges unfair deductions. As a landlord, I am not only suffering financial loss due to the tenant's disrespect of the mutually agreed upon and signed contract which was in place, I am also suffering from ongoing harrassment by the complainant. The FULL deposit refund was supplied. Now that the deposit refund was paid in full to this man, the harrassment continues. His harrassment does not have momentum through the RHT any more, but is ongoing by threat messages to the landlord on whatsapp by unknown numbers. The RHT's bully tactic is not only a slap in the face of justice, it is also exercising the utmost disrespect for human dignity. Once the landlord paid the full deposit refund, the RHT did not even have the decency to confirm that the case had been concluded and closed. No further correspondence was provided, only silence from the RHT after all their bullying. Having been pressured into a refund on the deposit deductions, means that the former tenant has STOLEN from me as property owner. And that he is supported by the RHT to steal from the landlord. So much for fair contractual agreement practice. What is also clear about this case, is that the RHT as a government institution is uninformed of the meaning of fair practice, uninformed about what it means to carry risks in contractual agreements, and uninformed on how to act in the protection of justice and economic growth of the country.
Helpful (0)
|Replies (0)TF
Tanya FouchAA(C)
1 reviews | Active since Jan 2020
4 Mar 2021, 21:34
Western Cape Rental Housing Tribunal's bully tactics on a landlord, fending only for a former tenant who broke the contractual agreement and caused financial loss to landlords
I am disgusted at the Rental Housing Tribunal's bullying tactics to ensure that a landlord refunds rightfully, legally and fully proven deposit deductions to a tenant. Does the Rental Housing Tribunal's fending for the former tenant who allege unfairness mean that the Rental Housing Tribunal agrees to it that a tenant can take from a landlord what is not legally theirs? When a tenant does not comply to the contractual agreement, and causes financial loss to the landlord, howcome the Rental Housing Tribunal fend for the rights of a tenant to take from a landlord what is legally worked in to the rental agreement to protect the landlord? Who is the Rental Housing Tribunal to pull the buffer of the protection away from the landlord, and to fend for the thief? If a tenant alleges unfairness, where a landlord has rightfully deducted from the deposit repayment money due to financial losses caused to the landlord by the tenant, what kind of a body is the Rental Housing Tribunal? A state supported bully body! There is no other description for it. If we are speaking about an understanding of business, and an understanding of fair contractual agreements, the Rental Housing Tribunal's lack of insight into both these concepts are not even possible to be attributed to incompetence, it is to be addressed to bully tactics. The Rental Housing Tribunal has made itself guilty of foul play. I mention two examples of their bully tactics. Where a landlord can prove financial loss, in combination with the legally binding signed enter and exit inspections by the tenants, and in accordance with a deposit statement which is on par with the rental contract, it is the landlord's right to withhold a partial or full deposit return. Why does the law make provision for landlords' rental contracts to charge a deposit, if the Rental Housing Tribunal is appointed to simply **** on a landlord's head, intimidate a landlord, and use low class bully tactics to stand on the defend the tenant who can cry the loudest and harass the most intimidatingly? If the South African government is against anyone and everyone who operates contractual agreements based on fair practice assumptions in the country, then we are dealing with a major problem on the lack of understanding the meaning of fair practice. It is not fair contractual agreement practice, when the Rental Housing Tribunal is allowed to bully the landlord, and fight for a full deposit return, while solid grounds for partial deposit deduction to a tenant's deposit return was legally made, to compensate for the landlord's financial loss due to a tenant's conduct. Consider this case: The landlord's deposit statement provided to the former tenant a full overview of deductions to the deposit. The deposit refund statement was provided within the timeline of 14 days after the end of the rental period's end, in accordance with the contractual agreement, and the inspection occasions conducted on the entry and exit period of the inhabitants. The Rental Housing Tribunal's bullying tactics have been experienced by the landlord as follows: A prior tenant reported the landlord's well motivated and grounded deposit deductions (as per tenants' signed entry and exit inspection lists) as allegedly "unfair" to the Rental Housing Tribunal. The case came to the landlord's attention through the Rental Housing Tribunal's email contact. The landlord requested the complainant's full statement from the Rental Housing Tribunal, and the landlord agreed to communicate with the Rental Housing Tribunal only, since any good standing with the former tenant had been broken down by acts conducted by his children who stayed in the landlord's apartment, as well as the contractual holder's own actions. It is a well known problem that Stellenbosch parents, for the most, believe their children are angels - this is evident in many schools' struggles with parents' attitudes towards teachers. The child is mos never in the wrong. Here the case holds too, where the landlord's inhabitants have blatantly disrespected the contractual agreement on certain points. For example, the former tenant's son requested the landlord, to provide permission to leave his couch behind on the premises. This request was denied by the landlord in a private whatsapp message. (The contract states loud and clear that the exit date is when all a tenant's private belongings are removed from the premises.) The son ignored the instruction by the landlord to remove his private property from the landlord's property, left it outside the apartment's front door and thereby blatantly disrespected not only the contract which states that no personal belongings are allowed to stay behind on the property, but also a personal communication note in which it was confirmed due for removal once again. On another occasion the son has pressured the landlord to call in a plumber. On careful inquiry by the landlord on step by step check points which the landlord conducted, the tenant's son had no patience and pressured the landlord to call in a plumber on the landlord's account. Once the inspection into the problem turned out that the tenants themselves turned off the water supply to the washing machine and dishwasher. The landlord had to take a beating for their fault, be pressured to spend money on what had nothing to do with the landlord, be pressured to spend time and energy on the tenants' mistake, with no apology to follow from the the landlord from the son when it became evident that the fault was due to his own to do. Furthermore to the couch which the son left behind on the property upon the exit date, the inspection list stated that the apartment block's remote was withheld for return from one keys' set. This trust break went along with the former tenant's threat to the landlord not to pay the last month's rent at an occassion prior to the last months' rental payment due date. Occasions such as the above, where tenants not only request to disobey the contractual agreement by a sideline conversation, but blatantly ignores the communicated confirmation that the contractual agreement remains binding, goes against the contractual agreement's purpose. And clearly it is the very purpose of the contractual agreement which the Rental Housing Tribunal also undermines with their bully tactics. Upon receiving the notice from the RHT that a former tenant has laid a complaint, the landlord requested the complainant's full documentation from the RHT, as provided to the Rental Housing Tribunal. When the requested full documentation was supplied to the (former) landlord, the landlord requested in email correspondence to the RHT for time allowance (a period of two weeks' time) to work through the documentation, and to check the authenticity of the deposit statement as supplied to the RHT by the complainant. On two ocassions to follow, the attitude of the RHT was clearly negative towards the landlord. In the first occassion, the RHT administrator insinuated a twist to the landlord's words, by asking whether the landlord meant to say that the complainant had forfeited the documents. This cannot be understood other than harassment in the form of a bully technique. The landlord was asked by the Rental Housing Tribunal's Ms Pearl Tyeku, Pearl.Tyeku@westerncape.gov.za on two email occassions whether the landlord meant that the complainant has not supplied the original documentation. What the landlord had said in the email to the RHT, was that the landlord requested time to work through the documentation, and to cross check the documents with private existing records for its authenticity, But the RHT administrator tried to pull a twisted truth out of the landlord by way of intimidation. This bully tactic, is really low. The second occassion of being bullied by the RHT, came in at the timeline of the procedures managed by the RHT. To follow the forfeit insinuation by the RHT administrator, a manager (male), whom it seems the female officer reports to, provided a timeline restriction on when the matter ought to be concluded. Since the landlord realised the stance of the RHT, and become fedup with their attitude to protect only the complainant, the landlord offered an amount of refund to the former tenant. To conclude the matter, the landlord paid an amount to the complainant which was stated to be a 'benevolence amount', i.e. a payment of goodwill. The complainant further attacked the landlord via the RHT, based on the landlord's reason provided to pay a benevolence amount to the complainant. Where were the rules of the RHT? Their communication without having rules explicated and undersigned by all parties involved, is absurd. And it acts against the data protection of anyone who gets involved in communicating with the RHT. This is not a way to act as an alleged 'mediator'. A mediator's role is not to fend for one party. In my experience, the RHT acts discriminatory towards the property owner. The Rental Housing Tribunal is not interested in justice. They are only interested in taking the stance of the one who fights the hardest, with the most bully tactics, the best harassment skills, i.e. the one who had the loudest voice to scream and the sharpest teeth to show. After paying the goodwill amount, the landlord was grinded all over again, with the RHT on the side of the tenant, refusing to back off. The RHT's own timeline deadline as stated by Mr Sithembele Tyutula Sithembele.Tyutula@westerncape.gov.za, the very timeline on which the landlord's payment of goodwill was based, was all of a sudden ignored by the RHT. What is the message that this conveys? That none of the stated 'rules' are to be kept up, i.e. that rules are made by the RTH to be changed when it suits them in their role as "mediators". That's no mediation! That's attacking the landlord who provided full cooperation, and followed the rules. It was the RHT themselves who set up the deadline date for concluding the dicsussion. The statement from Mr Tyutula still rings "that no party ought to remain in its original position". To this statement, and to his deadline date to conclude all 'discussions', the landlord adhered. When the 'discussion' was not to the satisfaction of the complainant, the RHT kept sending on the 'discussion' to the landlord - AFTER the apparent concluding deadline date. So the RHT sets deadline dates only for the landlord to adhere to, and when the complainant gains more momentum for attacking power through the statement offered by the landlord, the RHT releases the rule of the deadline date for concluding the matter for final completion. Wow! What for a bully tactic is that! The RHT ignored their own rule of the closure date to the discussions, and continued sending anew requests by the former tenant (i.e. the complainant) to the landlord. What gave the RHT the right to ignore their own rule and apply it as they please? No one can take them seriously on their 'orders'. It is an absolute shame how they conduct their administration. This change of rule by the RHT whilst in the process, I find utterly unfair. When the landlord adheres to the RHT rule, but then have the rule broken by the RHT themselves, what kind of a rule was it to start out with in the first place? Based on my above experience, I would recommend no landlord to enter into any conversation with the Rental Housing Tribunal when a tenant alleges unfair deductions. As a landlord, I am not only suffering financial loss due to the tenant's disrespect of the mutually agreed upon and signed contract which was in place, I am also suffering from ongoing harrassment by the complainant. The FULL deposit refund was supplied. Now that the deposit refund was paid in full to this man, the harrassment continues. His harrassment does not have momentum through the RHT any more, but is ongoing by threat messages to the landlord on whatsapp by unknown numbers. The RHT's bully tactic is not only a slap in the face of justice, it is also exercising the utmost disrespect for human dignity. Once the landlord paid the full deposit refund, the RHT did not even have the decency to confirm that the case had been concluded and closed. No further correspondence was provided, only silence from the RHT after all their bullying. Having been pressured into a refund on the deposit deductions, means that the former tenant has STOLEN from me as property owner. And that he is supported by the RHT to steal from the landlord. So much for fair contractual agreement practice. What is also clear about this case, is that the RHT as a government institution is uninformed of the meaning of fair practice, uninformed about what it means to carry risks in contractual agreements, and uninformed on how to act in the protection of justice and economic growth of the country.
0
Replies (0)CS
Christopher S
1 reviews | Active since Jan 2020
27 Jan 2021, 07:59
Western Cape Rental Housing Tribunal Poor Services
Good Day I'm writing this review regarding poor client service from the Western Cape Rental Housing Tribunal It has been almost a week since I have filed my complaint due to my Landlord that wants to evict me off the property Illegal/Unlawfully I have provided all necessary as requested over and over but no response from anyone at their offices. I have even been at their offices in Cape Town whereas I have spoken to one of their consultants who has given me advice with this whole scenario My Landlord has not given me formal notice with a valid notice period and wants to evict me from the property with the help of the police force. He is doing this unlawfully/illegal not giving me enough time to look for a vacant place. I dually understand that he wants to use the property as rebate in order to regain the funds that he has lost on the property but not giving me also not enough time for a vacant space to apply for and live at As explained in the documents/complaint that I have filed with the Rental Housing Tribunal I recently got retrenched from my work and my funds got depleted up until last month/year December 2020 I have been fully committed to pay every month the rental monies in full whereas I couldn't complete the full commitment for this month (January 2021) The owner has threaten me to withhold the keys of the property and has called on Police Services in order for me to vacate the property by end of this month 30 January 2021 where I have no family members or friends to go live at during my unemployment period All I want the owner to do is to give me a reasonable period in order to look for another place understanding that he doesn't want me on the premises due to non payment of rental for this month (January 2021) and wants some renovating to do on the property I have explained everything on documented evidence but no one seems to assist me in this matter even if I'm bound to be homeless month end no one seems to be bothered at Western Cape Rental Housing Tribunal to speak to the Landlord and be in contact with him and me Hope this email gets the attention of many more complaints that gets unresolved Regards, Christopher Smith 081 516 7615
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Christopher S
1 reviews | Active since Jan 2020
27 Jan 2021, 07:59
Western Cape Rental Housing Tribunal Poor Services
Good Day I'm writing this review regarding poor client service from the Western Cape Rental Housing Tribunal It has been almost a week since I have filed my complaint due to my Landlord that wants to evict me off the property Illegal/Unlawfully I have provided all necessary as requested over and over but no response from anyone at their offices. I have even been at their offices in Cape Town whereas I have spoken to one of their consultants who has given me advice with this whole scenario My Landlord has not given me formal notice with a valid notice period and wants to evict me from the property with the help of the police force. He is doing this unlawfully/illegal not giving me enough time to look for a vacant place. I dually understand that he wants to use the property as rebate in order to regain the funds that he has lost on the property but not giving me also not enough time for a vacant space to apply for and live at As explained in the documents/complaint that I have filed with the Rental Housing Tribunal I recently got retrenched from my work and my funds got depleted up until last month/year December 2020 I have been fully committed to pay every month the rental monies in full whereas I couldn't complete the full commitment for this month (January 2021) The owner has threaten me to withhold the keys of the property and has called on Police Services in order for me to vacate the property by end of this month 30 January 2021 where I have no family members or friends to go live at during my unemployment period All I want the owner to do is to give me a reasonable period in order to look for another place understanding that he doesn't want me on the premises due to non payment of rental for this month (January 2021) and wants some renovating to do on the property I have explained everything on documented evidence but no one seems to assist me in this matter even if I'm bound to be homeless month end no one seems to be bothered at Western Cape Rental Housing Tribunal to speak to the Landlord and be in contact with him and me Hope this email gets the attention of many more complaints that gets unresolved Regards, Christopher Smith 081 516 7615
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