SS
Shaxxx S
Active since Dec 2014
7
Reviews
0
Industries
Reviews
7 reviews2 months ago
Credit profile not uodated after closing account
Dear foschini group, I have recently paid up and requested my accout to be closed. I have received a paid up letter however it seems my accout is now closed. Worst than that, my credit beaureu profile shows that I am in arrears with tfg and that I have an outstanding balance. Please can all this be rectified with urgency and my credit profilebe updated to reflect the actual 0.00 balance. I would like feedback on both items 1. My account is closed 2. My credit profile has been updated to reflect account closed. Thanks MS Sheik
0 replies
3 months ago
FNB Loans & Direct Axis – Misleading Settlement Amounts & Unacceptable Service
I am extremely frustrated and disappointed with Direct Axis & FNB Loans and the way my account closure has been handled. This complaint relates to account number 85346065025. On 20 January, I called Direct Axis & FNB Loans to close my account and was given a settlement amount of R4,734.11. To ensure there would be no issues, I paid R4,800.00 and sent proof of payment to collections@directaxis.co.za . Based on this, my account should have been fully settled and closed, and I should have received a statement reflecting a R0.00 balance. However, on 21 January 2026, I called again to follow up and spoke to Linda (a male consultant), who then advised that I suddenly have a new outstanding balance of approximately R4,834.00 — more than the settlement amount quoted the previous day, despite payment already having been made. When I questioned this and requested to speak to a team leader, my call was abruptly disconnected. Since the Direct Axis / FNB merger, almost 90% of my calls have either been dropped or I have been transferred endlessly without resolution. This gives the impression that consultants are either unwilling or unable to deal with client concerns. This level of service is unacceptable and highly unprofessional. How can one agent provide a settlement amount, payment be made accordingly, and then on a different day I am told I owe a different and higher amount? This is misleading, unfair, and completely unacceptable. I have formally requested that all calls from 20 January be reviewed, as they will clearly confirm the settlement amount that was provided to me. All I am asking for is what I was promised: Confirmation that my account is closed A statement reflecting a zero balance A paid-up letter At this point, I am still waiting for a proper response and resolution. I would appreciate urgent intervention from Direct Axis & FNB Loans management before I escalate this matter further.
112 replies
3 months ago
Direct Axis – Misleading Settlement Amounts & Unacceptable Service
I am extremely frustrated and disappointed with Direct Axis and the way my account closure has been handled. This complaint relates to account number 85346065025. On 20 January, I called Direct Axis to close my account and was given a settlement amount of R4,734.11. To ensure there would be no issues, I paid R4,800.00 and sent proof of payment to collections@directaxis.co.za . Based on this, my account should have been fully settled and closed, and I should have received a statement reflecting a R0.00 balance. However, on 21 January 2026, I called again to follow up and spoke to Linda (a male consultant), who then advised that I suddenly have a new outstanding balance of approximately R4,834.00 — more than the settlement amount quoted the previous day, despite payment already having been made. When I questioned this and requested to speak to a team leader, my call was abruptly disconnected. Since the Direct Axis / FNB merger, almost 90% of my calls have either been dropped or I have been transferred endlessly without resolution. This gives the impression that consultants are either unwilling or unable to deal with client concerns. This level of service is unacceptable and highly unprofessional. How can one agent provide a settlement amount, payment be made accordingly, and then on a different day I am told I owe a different and higher amount? This is misleading, unfair, and completely unacceptable. I have formally requested that all calls from 20 January be reviewed, as they will clearly confirm the settlement amount that was provided to me. All I am asking for is what I was promised: Confirmation that my account is closed A statement reflecting a zero balance A paid-up letter At this point, I am still waiting for a proper response and resolution. I would appreciate urgent intervention from Direct Axis management before I escalate this matter further.
168 replies
10 months ago
Lack of Fairness and Support from Rental Housing Tribunal
I am disappointed and frustrated with the lack of fairness and support I have experienced from the Rental Housing Tribunal (RHT), particularly in my ongoing correspondence with Ms. Vani Sitatu. Despite repeated attempts to seek assistance and clarity on a matter involving a valid TPN lease agreement, I have received no meaningful help or intervention from the Tribunal. I reached out after receiving legal guidance from TPN, expecting the Tribunal to uphold the terms of a legally binding lease. Instead, I was met with dismissive responses and no practical resolution. Mr. Vani Sitatu even stated, "it’s okay when the money clears in your account," which directly contradicts the payment terms outlined in the lease agreement. This kind of response not only disregards the legal framework provided by the lease but also creates confusion and undermines confidence in the Tribunal’s role. I was advised by TPN Legal to approach the Tribunal for mediation and support. Unfortunately, the experience has left me feeling unsupported, unheard, and at risk of financial harm. My matter with the tenant is ongoing, and I am still looking for meaningful support from the Tribunal to resolve this issue fairly. I have since seen that many others have shared similar experiences on Hello Peter. It is concerning that a body meant to mediate and uphold the law appears to consistently fall short of its responsibilities. The Tribunal needs to improve its responsiveness, provide equal and fair treatment, and take its mandate to assist both landlords and tenants seriously.
0 replies
17 months ago
still waiting for momentum to solve my concerns
on Friday 8th November 2024, i posted a grievance towards momentum health as they have underwitten the current medical aid that i am on which is BPMAS. momentum rep**** the following reply "Momentum Health’s reply 08 Nov 2024 at 11:23 Dear Shakira As discussed, we will arrange for a consultant to contact you. Kind Regards Debbie" sure enough i reveived a call on Friday form Debbie in the service recovery department at momentum stating someone would contact me back to assist. Its Monday 1.49pm - no one has contacted me back, tried getting in contact with Debbie by calling the number that called me - which is 0313698999 and cannot seem to get to her - the receptionist that answers the call states she cannot give me an email address due to me not being a momentum client.....and so the back and forth continues .... wondering if im going to be assisted at all..... so i resort to hello peter as it seems responses are faster here. Shakira sheik
0 replies
17 months ago
BPMAS Underwritten by Momentum Health is the worst
This is for BPMAS underwritten by Momentum Health Dear BP Mas / Janine i would like to put through my grievance, im struggling to get my sons medikinet script approved for chronic benefit - the same has been the case with my hypertension meds (which i have now given up on). I have sent through a scrip from my physician, i did not receive even an automated response of acknowledgement of my email , 24 hours later i had to call in to be told it takes 2 to 3 days for an email to be looked at? I had previously booked an appointment for a psychiatrist - but when i found out that BP will not cover the consultation in full (even though i have a benefit for mental health) i opted to go to physician. Now im being told that you cannot approve my meds without a report from a phycologist, a script from a psychiatrist and it will be considered? please tell me who is going to pay for both these consultations if BPM AS is not covering these consultations? when i call the call center i am met with very unprofessional call center agents, agent who not willing to go the extra and provide further valuable information , i have to prompt them for info - i might as well communicate with an automated system now we have been with this med aid plan for over 21 years. if BPMAS no longer wants to provide a decent service to long standing clients. then politely tell us and we will gladly leave. every time we need to get cover for meds we never get proper cover and now no cover at all, previously i had t get skin meds cover and i was even asked to send pictures ,.....do you not trust your clients? then we should really really consider changing. please note that previously when i called on the 13 September 2024 for clarity on cover for a psychiatrist i was met with very unprofessional responses =, i subsequently cancelled my appointment with Dr Tarajia at Akeso which was for the 13th september because your consultants could not tell me how much they will cover for that appointment. I subsequently called back a few times that day and i had to prompt for a specialist that is covered by Bp med aid - if i did not prompt your lazy call center was not going to tell me "why don't you use one of our preferred specialists" cos of sheer laziness furthermore the details provided to me on call was outdated as that psychiatrist has left the province which further shows your data is outdated .... Now this med aid won't cover me fully for my specialist visit - neither will they cover my script ...seems like a pyramid scheme! previously i had to get to seniors in momentum to get Accutane covered for both my sons after sending script, report and pictures it was rejected..... What does one have to do? get seniors involved again?
0 replies
48 months ago
awaiting travel bank as per kulula.com – Refund Query no: 89806 : Agent assigned
kulula.com – Refund Query no: 89806 : Agent assigned i have been trying to get a travel bank from kulula, i received an email on the 24th April with the above refund query no: its been almost a month, last Thursday i spoke to Mfazo who said they needed an AUTH code in order to approve my refund, till now there is o AUTH code and no refund. when i called on the 16th May Mfazo said they will try and get me flights for the 28/29th may...still nothing today. this spans form the 13th march where i was met with bad service form a supervisor named Lwandile...so in essence this is almost 2 months now. i would really like my travel bank as promised by the kulula staff.
0 replies
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1 Star
7 (100%)