BAD SERVICE BAD SERVICE BAD SERVICE

I reserved a car on 27 Dec 22 and made payment for a trip of 31 Dec 22, the approval email was sent to me with details of the car and the pickup location, when I called on 30 Dec at about 14h00 to confirm the location I was sadly told that the car I booked is not in good condition, they tried to reserve another car for me but failed to do so, I was left stranded with no means of transport, I asked for a refund and was told it take 2 to 7 days but today if the 8th day nothing has been paid to my account.