Ghosted by RentMyRide

Early last year I registered my car on Rent my ride, I was sceptical at first as I was worried should something happen to my car, I kept rejecting the requests for their clients to rent my car until finally I agreed in November of last year. Literally the next day their client sent me a massage telling me my car has been involved in a car accidents. He sent me pictures and immediately I knew it was a write off because the airbags were out. I informed Rent my ride about the accident and they assured me that this will be resolved in time and in the meantime they organise me a car to travel to work and back. It was going to be difficult for me to get transportation to travel to work as there are no taxis. After their insurance company dropped them, they couldn’t supply a car for me anymore and promised a weekly transport allowance. They paid for a few weeks and then that’s when things started getting very shady. 1 . They didn’t tell me the outcome of the claim, I had to call the insurance company and I found out for myself. 2. The CEO resigned and he never even bothered to tell me the outcome of the claim. 3. They stopped paying the allowance and it’s been 4 weeks now. 4. All my emails and WhatsApp massages were ignored. I could see Caryn was on WhatsApp but never read my massages. 5. Their landline listed on their website is no longer working. 6. Caryn, who I was dealing with regarding the allowance will not answer her phone. 7. They refuse to send me the Insurance schedule and the letter stating the outcome of the claim and I need to submit to the ombudsman.

This is how this is impacting me: • I haven’t gone to work from Monday as I don’t have money to Uber. • I have to walk to my daughters school so she can at least get to school. • I owe people money as I was hoping Caryn will at least respond to me. • I am at risk of loosing my job as I haven’t been going to work for 3 days. • I suffer for depression because of all of this and I can’t stop myself from crying as I feel they are taking advantage of me because I am a black woman and a single mother. • Last month and this month I will have to pay for the car that I don’t even have and who knows for how long.

I am angry, tired and sick because of all of this. If I knew this was going to be the outcome, I would have claimed from my own insurance. But yes they assured me that I am fully covered.

I will not stop until they pay for the past 4 weeks and the other weeks to come until they payoff my car.

I will go to every news paper, radio station and social media and I will expose them for what they are doing.