Appalling Service

If I could give this business zero stars, I would. After referring a friend to them to buy an enclosure from them for their son's first ball python we were left sorely disappointed and a embarrassed by the service our friend received. Firstly they sold her an enclosure that was completely inappropriate (far too big and with incorrect equipment for more money) for the animal they were getting, this told us that they didn't know enough about ball pythons. We tried to rectify this by adjusting the order to the same value that was already spent on the incorrect enclosure. My friend then received two separate notifications that her shipment was on its way, when in actual fact, the shipment had not been shipped because parts were forgotten. When the shipment arrived, weeks later, half the equipment was not included, and the other half was not what was ordered. When we eventually got through to someone to speak to, my partner was insulted and then hung up on. We now wait patiently hoping that my friend will receive the rest of her order so that her son can take ownership of his animal, three weeks after his birthday. This is our first encounter with this company and will be our last.