RB
Residence Boutique Hotel
Unclaimed Business
RB
Residence Boutique Hotel
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Travel & Vacation
#9NPS Score
0Unlikely
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Reshoketswe M
1 reviews | Active since Jan 2020
17 Nov 2021, 10:40
The Residence Spa provides horrendous service if at all
My sisters and i went to the Residence Spa on 23 Oct. We were met the most horrendous service. We were left unattended for 45 min; when we eventually went for our treatments the ladies seemed uninterested and behaved as if they were doing us a favour; we were repetitively burnt with hot stones, we had no eye masks and as a result had very awkward sessions When i called to complain the following week i was given the run around and have to date not been given an explanation, been reimbursed or an apology
Helpful (0)
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Reshoketswe M
1 reviews | Active since Jan 2020
17 Nov 2021, 10:40
The Residence Spa provides horrendous service if at all
My sisters and i went to the Residence Spa on 23 Oct. We were met the most horrendous service. We were left unattended for 45 min; when we eventually went for our treatments the ladies seemed uninterested and behaved as if they were doing us a favour; we were repetitively burnt with hot stones, we had no eye masks and as a result had very awkward sessions When i called to complain the following week i was given the run around and have to date not been given an explanation, been reimbursed or an apology
0
Replies (0)CE
Conrad E
1 reviews | Active since Jan 2020
7 Apr 2021, 09:37
La Residence Hotel in Franschoek = AMAZING
SPECTACULAR !!!!!!!!!!!!!!! The amosphere created is very tranquile and the most personal service ever experienced. The setting & views is amazing ! Hospitality at its best. Thank you
Helpful (0)
|Replies (0)CE
Conrad E
1 reviews | Active since Jan 2020
7 Apr 2021, 09:37
La Residence Hotel in Franschoek = AMAZING
SPECTACULAR !!!!!!!!!!!!!!! The amosphere created is very tranquile and the most personal service ever experienced. The setting & views is amazing ! Hospitality at its best. Thank you
0
Replies (0)TR
Thirusha R
1 reviews | Active since Jan 2020
5 Dec 2015, 20:39
Poor follow up on customer queries
I booked and paid for a 3 night stay at the five star Residence Boutique Hotel in Houghton through Vitality Travel Rewards on Kulula website. A full prepayment of R 5571.30 was made.<br> <br> On checkout on 30/11/2015, I was billed the normal rates for 3 nights accommodation and the extras incurred (excluding the Vitality discount and prepayment mentioned above). I queried this invoice and was assured that no prepayment had been received, and just a hold had been place on my credit card previously. As I was in a rush to catch a flight back home, I paid this amount.<br> <br> After consulting my records later that day, I emailed the hotel my prepaid hotel voucher, and followed this up with a phone call. The manager on duty - Sunette, replied that the hotel had no dealings with Vitality and I was liable for full payment. After she read the hotel voucher I had emailed, she promised to follow it up and get back to me, though she still reiterated that the hotel had no dealings with Discovery or Vitality. As I had no feedback, I called her again this morning (05/12/2015). The matter is still not resolved and she has not provide written feedback as verbally agreed to.<br> <br> Very disappointing customer service
Helpful (0)
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Thirusha R
1 reviews | Active since Jan 2020
5 Dec 2015, 20:39
Poor follow up on customer queries
I booked and paid for a 3 night stay at the five star Residence Boutique Hotel in Houghton through Vitality Travel Rewards on Kulula website. A full prepayment of R 5571.30 was made.<br> <br> On checkout on 30/11/2015, I was billed the normal rates for 3 nights accommodation and the extras incurred (excluding the Vitality discount and prepayment mentioned above). I queried this invoice and was assured that no prepayment had been received, and just a hold had been place on my credit card previously. As I was in a rush to catch a flight back home, I paid this amount.<br> <br> After consulting my records later that day, I emailed the hotel my prepaid hotel voucher, and followed this up with a phone call. The manager on duty - Sunette, replied that the hotel had no dealings with Vitality and I was liable for full payment. After she read the hotel voucher I had emailed, she promised to follow it up and get back to me, though she still reiterated that the hotel had no dealings with Discovery or Vitality. As I had no feedback, I called her again this morning (05/12/2015). The matter is still not resolved and she has not provide written feedback as verbally agreed to.<br> <br> Very disappointing customer service
0
Replies (0)