Incapable estate manager Sharon Yeadon

Sharon Yeadon was appointed at Via Calabria by the Trustees without the consent of the owners,which according to Angor is not a requirement. An external wall is causing a crack on my internal bathroom wall. Sharon fixed the external wall based on an engineers report from another unit. I have requested the report several times as well as sign off from the engineer on the fixes carried out and she refuses to provide it. She is not honest or transparent. Furthermore I have requested the bedroom window frames and external cracks around it to be fixed. The rains have caused internal damage since. ( These queries are over six months old). She ignored the report from a trusted contractor, allowed her own contractor to access my property without my permission (which professional acts in this manner?)who in turn provided a report with no merit. As a result I now have to log an appeal and then probably go to CSOS. Sharon Yeadon is a nightmare as an estate manager, unprofessional and incapable. I urge you to seek reviews (there are several other bad reviews in my complex) before appointing Sharon Yeadon or using REM if this is the quality of their staff and service.