R-E-M Mission Statement is false!!!

My sink in my apartment block at Greenstone ridge, had fallen through breaking my dishes that were in my sink messing my whole kitchen floor with dirty water and cutting my hand open I had contacted Rashni who has been appointed as the person we go to with issues assuming she knows how to deal complaints clearly this is not the case considering she rudely said 'not her problem' and that she 'can't do anything and she is not sure why I am calling to tell her this' and then put the phone down on me she is rude and unprofessional i question if she should be employed to deal with people I found out by Chris at Balwin that Rashni only deals with any issues outside of the apartment doors,I feel she should've informed me of this instead of being rude, Rashni needs to bring to her attention that if she is in a position to deal with people she needs to not be a rude, unhelpful, unprofessional and such a snotty person otherwise she must get a job where she does'nt deal with people. i sent an e-mail on the 10-6-15 and i have not received any response up until today 23-6-15 again proving her professional behaviour in dealing with people...clearly a lack of service and people skills.