Very poor and slow service

This agency is very disappointing. When we moved in, the flat was in terrible condition and it was only fixed 3 months after moving in. When our tap broke, we waited 3 weeks for it to be fixed. When we received an invalid parking fine, we waited 2 months for it to be cleared from our name, and ended up having to pay it because they could not remove it. We have moved out on August 2022 and we are still waiting on the deposit refund. The contract clearly states 7 days after the out inspection and its been 20 days. I'm not getting any feedback from the agent and wait 3-4 days for an email reply and each times I get told the deposit will take another week or two. It is extremely frustrating! Hopefully never have to deal with them again!