Unstable Wifi, Random Heater Hours, Unfair billing practices.

Hi, I sincerely wish this company reads this message because there is a serious issue with your management, how do you charge students R100 for the allocation of their NSFAS top up because they erroreounously entered their name instead of your desired reference number! if the funds are in your account with the incorrect reference number and I come to you with the POP for allocation, your business ethics are questionable. And might I add how you have reduced your cleaning service after we were promised the carpets will be vacuumed at least twice a week to now twice a month, your heaters are turned off at random hours!! Students are always studying so if you want to ask " who's up in the a.m's" We are! I just want the value you have promised when we signed up and stop these dishonorable business practices.