1 reviews | Active since Member
I recently hired a Hyundai i10 from this company which broke down on a long trip, and started smoking. I called in to alert them and I was pretty much blamed for the breakdown because I drove it to a garage with the warning light on and was told "to find my own way home" almost 400 km away from my home. In the company's own words "At face value, it appears that the radiator failure was not due to anything you had done." Which clearly indicates the mechanics say it wasn't my fault. I'm still being threatened with an invoice after being stranded in Bloemfontein and paying for a vehicle that broke down and when I ask for a deposit back I'm not getting any clear answers. This provider didn't care enough to send a replacement and hasn't apologised for its faulty vehicle. I'm sure they will respond with their own idea of what happened, but as soon as I saw the light I took it to a garage maybe a km from when I saw it (I thought it was 5 but a family member corrected me when he saw the road). I was a woman driving alone in SA on my way back to JHB. They offered me no support at the time, and continued to hold my deposit and the extra money I paid for the days I didn't/couldn't use the car.
They are saying I will loose my depost and they will invoice me for repairs, I have gone to the police and meet with the detective next week. I am to take all my documents with me however I have REPEATEDLY asked ResQ for roadworthy cert for the car, Dekra, the insurance details that I paid for and the inspection documents before hand off and I'm being completely ignored.
I am hoping in the week I can lay a case of fraud against them. Would NOT recommend.