Have I been scammed??????

On Sunday 6 March 2022 I went onto the website of Retail City and ordered an IPhone 11 which was on special for R9000. I completed my order and then had to choose my shipping preference. As I needed the phone urgently I chose DHL which cost R220-00 and would take 3 days. I made the payment via EFT and received confirmation thereof. I then received another text cancelling my order. I contacted the number via WhatsApp and asked what the issue was and was advised that payment had not gone through. I disputed this as the money had been deducted fro my account. I was then advised that the order was re-instated. I enquired when the phone would arrive and was told as I chose fast it would be here by Wednesday, 9 March. Today is Tuesday 22 March and I’m yet to receive my phone. I have made numerous enquiries via WhatsApp and my messages just get Ignored. I received one reply advising me to download the 17 Track App and this shows that the phone is coming from China. This was not what was stated on their website when I placed the order. 3 days but it is now going on 2 weeks and still no phone!! Whilst Retail City have been enriched by my payment of R9220 I am siting without a phone!!!!!!!