KD
Karen D
Active since Mar 2014
13
Reviews
0
Industries
Reviews
13 reviews50 months ago
Have I been scammed??????
On Sunday 6 March 2022 I went onto the website of Retail City and ordered an IPhone 11 which was on special for R9000. I completed my order and then had to choose my shipping preference. As I needed the phone urgently I chose DHL which cost R220-00 and would take 3 days. I made the payment via EFT and received confirmation thereof. I then received another text cancelling my order. I contacted the number via WhatsApp and asked what the issue was and was advised that payment had not gone through. I disputed this as the money had been deducted fro my account. I was then advised that the order was re-instated. I enquired when the phone would arrive and was told as I chose fast it would be here by Wednesday, 9 March. Today is Tuesday 22 March and I’m yet to receive my phone. I have made numerous enquiries via WhatsApp and my messages just get Ignored. I received one reply advising me to download the 17 Track App and this shows that the phone is coming from China. This was not what was stated on their website when I placed the order. 3 days but it is now going on 2 weeks and still no phone!! Whilst Retail City have been enriched by my payment of R9220 I am siting without a phone!!!!!!!
0 replies
56 months ago
NOT GETTING WHAT YOU PAY FOR!!!
I purchased a Smart TV at Makro yesterday. Upon purchasing the TV a representative of BlingStallation approached me and enquired as to whether or not I required somebody to mount the TV on the wall and hook up the TV to my DSTV and WIFI. I confirmed that I was interested in the service. He then advised that I needed to purchase a voucher valued at R750, to which I duly did. I was then contacted by BlingStallation in order to set up a date and time for the installation to be done. Today, 26 August 2021 the installation team arrived at my residence in order to carry out the work. I confirmed with them that the work to be done was to mount the TV and connect to the DSTV and WIFI. They advised me that this was not the case and that they were only to mount the TV on the wall. They made contact with their office to confirm what needed to be done and I was then told that I needed to purchase another voucher in order for the TV to be connected to the DSTV. I was also advised that the same thing happened with another customer yesterday. I then phoned BlingStallation and spoke to Melisa Mabasa and explained the situation and in no uncertain terms was told that I needed to purchase another voucher of R750 and another installation team would attend to connecting the TV to the DSTV. I advised that this was NOT what the voucher was for, it was merely to mount the TV on the wall. I advised that they should educate their representatives as they are clearly giving out incorrect information and misleading clients. I am extremely dissatisfied with BlingStallation and when and if I purchase anything from Makro again that needs installation, I will be sure to NOT make use of their services. They are useless and it seems to me as if it is a money making scheme to mislead innocent customers.
0 replies
71 months ago
THREAT TO CANCEL ARMED RESPONSE SERVICES OVER UNKNOWN AMOUNT OWING OF R337-00
My monthly instalments of R411-00 are paid via debit order. Since signing up with Phangela I have NEVER missed any one instalment. Yesterday I received an email allegedly owing them an amount of R337-00 and if this isn't paid within 14 days then they would cancel our armed response. Don't threaten me! I duly replied and requested the invoice for the amount owing. Needless to say I have not received it. I have gone back on my bank statements and each month for the past 6 months my debit order has been honoured. I am therefore in the dark as to what this is for. I have today paid the amount of R337-00 as I cannot place my family nor myself under risk because of armed response being cancelled. Let's see if they now send me an invoice. I will be doing my homework as regards selecting a new Security company as I am not in the least interested in being associated with a company who threatens their clients with cancellation of armed response and not even being able to send through an invoice showing what the amount owing is for. In addition, I'm not actually sure what we are paying for on a monthly basis as I never see Phangela SWAT patrolling our area. ADT and Halt a very visible in my area. Time to bow out I think!
0 replies
80 months ago
A Ruined Birthday
I placed an Order via the mobile app at 11:30 this morning for delivery today. I paid via EFT and emailed proof to the email address given. No confirmation was received so at 11:38 I called the Netflorist number and spoke to an Agent and confirmed with her that she had received the order and proof of payment. That was that! I have since followed “track my order” on my App but nothing reflects. At 14:44 I phoned again - no answer. At 14:46 I phoned again and spoke to Rumaanah. She advised no proof of payment received despite having received confirmation at 11:38 this morning that pop was received. I then asked for her email address so that I could send it again. The email was sent a second time to Rumaanah. She then advised that my order would not be delivered today. I told her this was unacceptable as it is a Birthday gift and what was the point of receiving the gift the following day. She then asked for the number I phoned from earlier so she could track the call. After waiting 30 minutes on the phone she came back apologizing for the hundredth time that she could not track the call! How convenient? I order regularly from Netflorist but this will be my last. I was then offered a R150 gift voucher as a consolation while my order sits waiting to only go out tomorrow due to incompetent staff!! You really know how to ruin a persons birthday. Thanks for nothing Netflorist.
0 replies
94 months ago
Leave it to me ...
Despite having received a call from Dorothy yesterday saying that I should leave the matter with her and she would get back to me, I am still waiting. I was asked to send her the quotations and photographs which I duly did and despite her acknowledging receipt, I have had no more feedback. Looks like I need to find a new Insurer!
0 replies
94 months ago
"I can't explain that ..." It's in your policy document!
An incident occurred on or about 9 June 2018. At the time due to weekly commitments I was unable to attend to the damage to my vehicle as it was not major but minor in terms of a dent and scratch. My commitments have now eased up and I have time to deal with everything that needs to be done. I attended at a Panel beater on 30 July in order to obtain a quote. I then phoned First For Woman about 10 minutes ago to lodge the claim and was advised that because the incident happened on 9 Jun 2018 the claim has been rejected. I asked why and was advised because I didn't report it when it happened. This is absolutely ridiculous. This is a scratch and dent policy and not damages as a result of an accident. Does this mean every time my car gets scratched and I want to claim I have to report it immediately?? Pathetic explanation, very unhelpful Agent by the name of Portia. I will most definitely be cancelling this policy and taking my business elsewhere. This is not the first time I have claimed. Perhaps I should have lied about the date of the incident! I'm sure a lot of people do.
159 replies
117 months ago
Unprofessional service and incorrect advice
<p>On Sunday 4/9/16 I attended at Sunglass Hut Cape Gate. I stood at the counter and noticed 1 lady sitting on the floor on her cellphone and the other sitting on a chair also on her cellphone. She looked up at me and then continued with whatever she was doing on her cellphone. Eventually I said "excuse me, is somebody going to assist me?" The girl (Donay) looked up and said "oh sorry". I asked her if she was interested in assisting me seeing as she looked up, noticed me there and continued on her cell phone. She said "sorry Mam". I explained that I wanted to return my Ray Bay sunglasses as the arms were too wide apart and they did not stay on my face. I gaver her the box together with my proof of payment. She then said I could choose a pair of sunglasses, which I duly did. I asked if they were linked to Edgars, to which she replied no. I would have to go there. She then phoned her colleague at Edgars, Simone and told me that I must go there. I accordingly went to Edgars, explained my story and she then said she would be doing a breakage swop. I didn't understand what this meant and asked her to explain. She said that Donay advised her that this is what I wanted to do. I was confused as this is not what was explained to me. She advised that 50 % would have to be deducted from what I paid for the sunglasses and then I would have to pay in the balance. I was under the impression that it would be straight swop and would only have to pay in the difference between the new and old glasses. This was not the case! I was defintiely misled by both employees as the correct information was not passed on to me. In addition, the service and manner in which this was dealt with was very unprofessional from start to finish. Perhaps you should think about putting friendly, knowledgable and professional people behind the counter and not young individuals with a no care attitude and lack of knowledge. Very dissapointing experience and I will definitely think twice about buying from Sunglass Hut again!!!</p>
106 replies
128 months ago
SHOCKING SERVICE DELIVERY!
On 5/9/2015 I ordered 40 large Gerbera flowers to be individually wrapped in cellophane with an orange ribbon ready for 3/10/2015. I paid for the order that same day. On Saturday 3/10/2015 at around 10h30 am I attended at Bunches for Africa to collect my order. To my disappointment my order was not ready. I was left standing in the shop for 15 minutes whilst the staff ran around before somebody came to me. I then said \my order isn't ready is it?". I was then told that they would prepare the order. I said that I wanted it delivered as I could not wait and could not come back to fetch it. I gave address details & left. The flowers were delivered but I was not there to take delivery so couldn't check them. On arrival at home I was again disappointed as the flowers were NOT what I ordered and paid for. The Gerberas were not large but small and they were not individually wrapped. A ribbon was merely tied around the stem. I phoned Bunches for Africa to voice my dissatisfaction but they had already closed. I phoned this morning to voice my dissatisfaction only to be told that the Manager isn't available. I have used Bunches for Africa for many years but this was definitely the last."""
0 replies
130 months ago
Terms of Medical Aid Plan not adhered to!
On 11 August I was advised by my GP that I had Pneumonia. I needed urgent medical care in hospital. My GP called the Psychian, notified him, who in turned arranged for my admittance to Durbanville Medi Clinic. I told my GP that I was on Classic Comprehensive Delta Plan, he advised that this was a medical emergency so it was not necessary to go to one of the Delta Hospitals. On arriving at Durbanville & booking in, the clerk advised that he needed to get authorization. He called Discovery and told me that I was liable to pay a penalty of R5980 because the hospital was not on the Delta network. I was horrified, as when upgrading to Classic Comprehensive Delta I was informed that this only pertained to PLANNED procedures. Pneumonia is not planned! I spoke to the consultant who insisted that the penalty was due. Being an emergency I paid the penalty so that I could be admitted. My pulse rate was 130!! I am disgusted in Discovery Health and the fact that I have been taken for a ride. Nowhere does it state that Pneumonia is a planned procedure. I want my money back as this was an emergency! I will also be looking at cancelling my Med Aid with Discovery! I pay R3800 pm for what? No faith!
75 replies
131 months ago
YOU ALWAYS GET SOMETHING OUT ...
The only thing I got out of my complaint is OUT, OUT of the Insurance Company. After having changed my excess to the minimum amount payable and being told that it will be with immediate effect, after lodging a claim, I was told by OUTSURANCE that I would have to pay the old excess, being R3600-00. Why would I want to pay this amount if I phoned to change the excess to the minimum amount payable??? They are quick to debit your account and take your money but never quick to assist you. I pay in excess of R700-00 a month towards my car insurance but I get nothing OUT, only bad attitudes and bad service. I have done some research and OUTSURANCE certainly isn't the cheapest out there. Bragging to the public that they will pay R400-00 if we can find anything cheaper out there. Well I have! Standard Bank insurance at R550-00 per month with no excess. Are you going to pay me my R400-00????
0 replies
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4 Star
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3 Star
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2 Star
7 (53.84615384615385%)
1 Star
6 (46.15384615384615%)